Job Summary: We are seeking a customer-focused and knowledgeable Plumbing Supervisor to join our team in a builders merchant setting. The Plumbing Supervisor will be responsible for providing exceptional service to our customers, assisting with plumbing product inquiries, processing orders, and maintaining a well-organised trade counter. The ideal candidate will have a solid understanding of plumbing materials, excellent communication skills, and a passion for delivering outstanding customer experiences Job Specification: Serving customers, dealing with any queries. Offering assistance with their plumbing product needs. Provide accurate and detailed information about plumbing materials, fixtures, fittings, and tools, helping customers make informed purchasing decisions. Assisting in stock replenishment on the shop floor Assisting with deliveries in and out of the store Dealing with any telephone queries effectively and communicating with customers and colleagues Other sales related duties Ordering goods Assist in the company stock counts Skills Required: Excellent customer service Good communication skills Ability to work effectively as part of a busy team Able to work on own initiative Ability to work under pressure Excellent telephone manner Previous experience in a similar industry/sector is desirable Benefits: Competitive annual salary depending on experience Life Assurance Group pension scheme Rewards scheme - discount on retail, restaurants etc. Staff discount scheme Day off for your Birthday Cycle To Work