A vacancy has arisen for a full time Ward Clerk to work within AMU Tavy, Thrushel & t Tamar Medical Receiving Unit.
The post is interesting and varied, it requires an ability to work both independently and as a member of the wider team. Applicants should have a mature and responsible attitude with a good sense of humour. In addition to good written and verbal communication skills.
Working hours are 12 hour shifts Monday - Sunday. Shifts include a variation of days, nights & bank holidays, flexibility is essential.
Weekends, Nights & Bank holidays will be paid at an enhanced rate.
If you would like any further information or an informal chat, please contact Beth Mitchell via 01752 (4)38190 / bethmitchell2@nhs.net
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide a comprehensive multi-faceted, administrative function to the ward, supporting Nursing and Medical staff in the smooth day-to-day running of the ward area. To ensure the completion of all administrative and clerical tasks for the medical ward on a daily basis, and to provide a flexible option of ward admin cover across all medical wards. Cross cover of other wards / units in the service line is essential.
The Trust covers a patient population of 450,000 incorporating South and West Devon Health Authority, Cornwall and Isles of Scilly Health Authority, Plymouth Primary Care Trust, East Cornwall Primary Care Trust, East Cornwall Primary Care Group and South Hams & West Devon Primary Care Trust.
This post is designed to provide and deliver a high standard of a full administration service to the Medical Inpatient wards using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical knowledge.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job responsibilities
Check patient details on admission and update on iPM as necessary.
Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
Receiving results by telephone from laboratories.
Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.
Entering admissions and discharges on IPM, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.
Ensuring that the bed state is kept up to date on IPM in real time.
Ensure up to date front sheets and labels are available in patients notes.
File reports, ensuring they have firstly been seen and initialled by Medical staff.
Ensure availability of case notes (including investigation reports) for all admissions.
Obtaining notes from other departments using computerised tracing system.
Tracing of notes in and out of ward using the computerised tracing system.
For further details please see the attached JD & PS
Person Specification
Knowledge & Experience
* o Proven demonstrable experience of dealing face-to-face with the general public and difficult customers/patients
* Proven previous demonstrable clerical/admin experience within a Primary Care Trust
* o Proven knowledge of hospital systems
Qualifications
* GCSE's 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
* Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
* o Able to utilise own initiative
* o Able to work individually
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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