The role
Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a single complex building.
Responsibilities
* Prepare, monitor and reconcile service charge budgets
* Check and approve expenditure against service charge budgets
* Provide best in class customer service to internal and external customer base
* Maintain regular and effective communication with clients and tenants
* Manage site-based staff, ensuring all people related policies and procedures are followed
* Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
* Monitor works conducted/service provided by suppliers
* Audit and inspect supplier delivery
* Measure and report supplier performance against agreed SLAs
* Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems
* Work effectively with a range of specialist consultants to deliver agreed outcomes
* Procure goods and services, following procedures and policies
* Develop, agree and manage capital replacement programmes
* Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
* Undertake regular building inspections, complete reports and initiate/progress any required works
* Ensure compliance with all current statutory legislation in respect of health and safety and the environment
* Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
* Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
* Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
* Work with the team to deal with defects.
Person specification
Qualifications/Key Skills
* Degree or equivalent or by experience
* Membership or Associate Membership of IWFM or RICS
* National General Certificate in Occupational Safety and Health - accredited by NEBOSH
Experience
* Previous experience in a similar role
* Understanding of commercial leases and the landlord and tenant relationship
* Good understanding of service charge budgets and accounting principles
* Management of in-house and supplier staff
* Management of supplier relationships
* Good health and safety and environmental knowledge
* Good mechanical and electrical services knowledge
* Excellent English language skills – both written and spoken
* IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
* Experience of managing single-site environments
* Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m