Customer Service / Admin Advsior
Location: Harrow
Full-Time | Permanent
Salary: £28,000 per annum
Monday-Friday | 08:00-18:00 (Winter) / 08:00-17:00 (Summer)
Ready to join a growing team and make a real difference in a dynamic, customer-focused business?
our client is on the lookout for an enthusiastic and experienced Customer Service Agent to join our busy, friendly team. This is more than just a call handling job - it's a crucial role that helps shape the customer experience from start to finish.
If you've worked as a Repairs Administrator, Planner, or Dispatcher - and have a passion for delivering top-tier customer service - we want to hear from you!
Your duties:
* Handling inbound and outbound customer calls and emails
* Booking and scheduling jobs for our engineering team
* Managing diaries and ensuring timely job completions
* Following up with customers and resolving queries quickly
* Raising POs and invoices, ordering parts, and managing stock needs
* Running reports and ensuring compliance standards are met
* Taking ownership of issues, escalating where necessary, and ensuring fast, effective resolutions
* Ensuring a high-quality customer journey from start to finish
What You'll Need:
* Solid experience in customer service or call operations
* Experience with scheduling, planning, or repairs admin
* Strong working knowledge of Outlook, Excel & email management
* Excellent communication and people skills
* Ability to work independently and use your initiative
* A proactive mindset and attention to detail
What You'll Get in Return:
* Competitive salary of £28,000
* 20 days holiday + bank holidays
* Progression & personal development plans
* Relaxed dress code (uniform coming soon!)
* Supportive and friendly working environment
* Flexible rota: on-call 1 week in 7 and Saturday shift (1 in 7) with a day off in the week
Apply now
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.