This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Ready to help create unforgettable live experiences?
Join AEG Presents at our newest venue, British Airways ARC, and play a key role in delivering world‑class entertainment in the heart of Olympia. As our Deputy Front of House Manager, you'll help lead our Front of House (FOH) operation supporting bars, VIP areas, cloakroom, merchandising and corporate events—ensuring every guest walks away with an exceptional experience.
No two days here are the same. This is your chance to make a real impact in a fast‑paced, iconic venue.
What You'll Do
Front of House Operations
* Support the smooth day‑to‑day running of bars, merchandise, cloakroom and the VIP Lounge.
* Deliver exceptional customer experiences across live events and corporate functions.
Bars, Stock & Financial Management
* Maintain strong stock controls and support accurate forecasting.
* Contribute to financial performance, helping to meet EBITDA targets.
People Management & Culture
* Recruit, train and develop an inclusive, high‑performing FOH team.
* Lead People processes including rotas, performance and team standards.
Health, Safety & Compliance
* Champion a strong Health & Safety culture across the FOH team.
* Ensure compliance with venue policies and support safe audience movement.
What We're Looking For
* Experience in a similar high‑footfall, customer‑facing role within live events or entertainment.
* Strong understanding of multi‑stakeholder environments.
* A valid personal alcohol licence.
* Proven experience managing team administration (absence, performance, rotas) in a comparable industry.
* Comfortable working unsocial hours as required by event schedules.
* Understanding of event management planning and industry guidelines.
* Experience working with VVIPs and senior executives.
* High computer literacy, including Microsoft Office (Word, Excel and Outlook).
* Ability to collaborate with wider venue partners to ensure safe and efficient audience management.
Why Join Us?
* Be part of an award‑winning team creating unforgettable live experiences.
* Work in a brand‑new, state‑of‑the‑art venue at the forefront of entertainment.
* Enjoy a supportive, collaborative environment with real opportunities for growth.
Ready to Take the Stage?
Excited to help shape the FOH experience at one of London's newest and most innovative venues? Then we'd love to hear from you. Apply now and help us create moments audiences will never forget.
Where
You'll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends.
About AEG
Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement—don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams—and we're building a workplace where everyone can thrive.
We do not discriminate on the basis of race, ethnic background, nationality, social origin or other characteristic. We encourage a broad spectrum of applicants to apply.
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