Job Title: IT Infrastructure Technician
Location: Bristol
Pay Range/details: Competitive salary
Contract Type: Permanent
We are seeking an experienced IT Infrastructure Technician to join a fast‑paced and dynamic IT department. The IT Infrastructure Technician will play a key role in supporting the business by delivering effective IT solutions, maintaining infrastructure, and building strong relationships with employees, partners and suppliers. This is an excellent opportunity for an IT Infrastructure Technician looking to develop their skills across a broad range of technologies in a collaborative environment.
Key Responsibilities - IT Infrastructure Technician
* Installing and configuring software onto new hardware and equipment
* Re‑imaging devices and enrolling new users and systems, providing technical support to staff via face‑to‑face, telephone and email
* Managing and prioritising IT support tickets
* Troubleshooting system and network issues, diagnosing faults and implementing fixes
* Managing IT assets including Windows devices and mobile devices
* Supporting IT infrastructure including communication systems and software contracts
* Assisting with IT budget tracking and procurement of equipment
* Maintaining documentation including knowledge base and audit records
* Supporting upgrades, rollouts and business‑wide IT projects
* Managing starters and leavers processes
* Supporting Cyber Essentials compliance and certification
* Providing guidance and support to junior team members or apprentices
* Liaising with external suppliers and supporting international branches
Qualifications & Requirements - IT Infrastructure Technician
* Level 3 IT qualification or equivalent experience
* Level 4 qualification or degree in a relevant field desirable
* Experience with Microsoft technologies including Entra, Intune, SharePoint and Microsoft 365
* Familiarity with Apple Business Manager
* Experience in on‑premises, hybrid and cloud environments
* Minimum of 3 years experience in an IT support or helpdesk role
* Strong troubleshooting and problem‑solving skills
* Good communication skills with the ability to build relationships across all levels
* Organised, reliable and able to work independently
* Experience with PowerShell beneficial but not essential
What we can offer - IT Infrastructure Technician
* Competitive salary
* Opportunity to work in a collaborative and supportive IT team
* Exposure to a wide range of technologies and systems
* Ongoing training and development opportunities
* Career progression within a growing organisation
For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed).
Candidates who are currently an IT Technician, IT Support Engineer, Infrastructure Engineer, Helpdesk Analyst, or Systems Administrator may be suitable for this position.
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