Energy Operations Manager
An exciting opportunity to join the LQ Energy Team as an Energy Operations Manager. This role will oversee the safe, reliable, and customer‑focused delivery of heating services to residents connected to communal heating schemes as our portfolio grows from 9,000 to over 30,000 customers.
Key Responsibilities
* Provide end‑to‑end oversight of service delivery, managing system failures and overseeing emergency and planned works.
* Ensure contractors deliver against performance and compliance standards, maintaining visibility of all operational and capital activity.
* Lead on all site‑related matters, coordinating between contractors, stakeholders, neighbourhood teams, call centre, customer services, social media, communications, and press.
* Manage resident communications, handle complex escalations, MP enquiries and resident meetings.
* Maintain full visibility of risks, identifying and mitigating them at the earliest opportunity.
* Serve as the main point of contact for internal and external customers and stakeholders for communal heating schemes.
* Provide regular progress reports, analyse scheme failures and recommend improvements.
* Participate in an on‑call rota and cover out‑of‑hours and weekend duties.
Qualifications
* Excellent influencing and customer‑service skills.
* Experience managing contractors and stakeholders in high‑pressure or politically sensitive environments.
* Highly organised with excellent communication skills.
* Experience managing multiple ongoing work streams.
* Knowledge of communal and district heating systems, ideally with relevant experience.
* Understanding of procurement of works and services.
* Good commercial acumen and financial awareness.
Benefits
* Excellent pension plan (up to 6% double contribution).
* 28 days annual leave rising to 31 days with length of service + bank holidays.
* Westfield Health Cash Plan.
* Non‑contributory life assurance.
* Up to 21 hours volunteering paid days.
* Lifestyle benefits and Employee Assistance Programme.
If you require any reasonable adjustments at any stage during this process, please email lqcareers@lqgroup.org.uk.
#J-18808-Ljbffr