We are looking for an Operations Manager (Repairs and Maintenance) for an 18 month FTCto be responsible for the effective day-to-day leadership and delivery of the responsive repairs service, ensuring that repairs are completed safely, compliantly, right-first-time and within target, while maintaining a strong focus on customer satisfaction, workforce performance, and cost control. The role oversees in-house and contracted repairs, managing Supervisors and Contracts Managers, tracking work in progress (WIP), resolving repeat repairs and complaints, and allocating efficiently. It leads repairs performance by turning organisational priorities and compliance needs into consistent service delivery, while supporting and enabling Supervisors to focus on productivity, quality, and staff wellbeing. What you'll be doing 1. Maintain strong control of Work in Progress (WIP), prioritising jobs effectively, addressing overdue and high-risk repairs, and ensuring service demand is balanced against available resources. 2. Manage and motivate the team to deliver excellent customer focused empty homes, planned programmes of work services and grounds maintenance, resulting in high levels of customer satisfaction. 3. Lead and manage the repairs budgeting and forecasting process, ensuring delivery and submission of budget and forecasts.
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