Job Description
Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.
Key Responsibilities
* Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
* Assist clients with travel bookings, modifications, cancellations, and special requests.
* Provide accurate information on destinations, travel requirements, and agency policies.
* Follow up with clients to confirm itineraries and satisfaction.
* Resolve customer concerns with empathy and effective problem-solving.
* Maintain accurate client and booking records.
Qualifications
* Excellent written and verbal communication skills.
* Customer service experience required; travel or hospitality experience preferred.
* Strong organizational skills and attention to detail.
* Comfortable with technology and learning booking systems and CRM tools.
* Ability to work independently in a remote setting.
* Passion for travel and client-focused service.
What We Offer
* Fully remote, flexible work environment.
* Career growth opportunities within the agency.
* Travel perks and industry discounts.
* Training and ongoing support from a collaborative team.
Equal Opportunity Statement
Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.