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Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
Due to internal progression, we are now recruiting for 3 Operations Managers to join Hargreaves Lansdown (HL). As an Operations Manager, you will lead, coach, motivate, and performance manage an Operations Team to deliver outstanding client service. By becoming a role model of HL’s values to your team, you will drive positive change and outcomes whilst keeping our clients at the heart of everything you do.
This is a fantastic role for you to utilise your people management skills, where you will have exposure to different projects and the opportunity to use your own experience and knowledge to make a positive impact.
What you’ll be doing
You will ensure consistently good client, business, and colleague outcomes through the effective management of the team's resources, processes, and risks.
Your role will involve delivering the plan for the team, including the management of training, recruitment, process, risks, and controls to drive positive outcomes for clients, colleagues, and the business.
Responsibilities
* Manage the performance of the team as well as its resources, processes, and risks
* Deliver the team’s weekly and monthly plans; including the management of training, recruitment, process, risks, and controls
* Ensure operational delivery targets for the team (SLAs, QA, complaints, breaches, etc.) are met through appropriate resource, people, and risk management, escalating issues and trends where appropriate to the Senior Operations Manager
* Lead an effective risk and control environment to ensure good client outcomes and risk management
* Own the team’s processes and controls, ensuring they are effectively designed and operated, and that all team members adhere to them
* Take responsibility for communication within the team and effectively communicate change (what and why) in conjunction with other Operations leaders
* Work constructively as part of the management team to provide consistently high levels of performance and client satisfaction
About you
* Leadership experience within operational or client-facing environments
* Proven experience of managing people and teams to drive the right outcomes for clients, colleagues, and the business
* Financial services or regulated industry background would be beneficial
* Sound analytical/problem-solving skills, with the ability to identify root causes and set effective actions to prevent re-occurrence
* An approachable leader who can motivate others, empower the team appropriately, delegate effectively, and escalate issues where needed
* Solution-focused mindset – with the ability to develop innovative solutions and resolve complex issues using own experience
* Active promotion of continuous improvement and performance enhancement within the team
* Skilled at forging effective relationships at all levels, influencing, negotiating, and managing challenging conversations with ease
* Ability to work and remain resilient in a fast-paced, changeable environment
Desirable
* Prior transfer settlements experience with a solid understanding of securities clearing and settlement processes
* Background in operational processes, technology platforms, and front-office activities
Interview process
This will be a one-stage interview process consisting of competency and behavioural-based questions and a task.
Working Schedule
Based in Bristol, BS1 5HL. This is a permanent, full-time role, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern with a minimum of 2 days in the office.
Why us?
HL is the UK’s number 1 investment platform for private investors, based in Bristol. We have helped investors save time, tax, and money for over 40 years.
Our workplace promotes learning, dynamic teams, and a strong ethos, driven by core values of service, quality, innovation, and opportunity.
What's on offer?
* Discretionary annual bonus and annual pay review
* 25 days holiday plus bank holidays and an additional day at Christmas
* Option to purchase up to 5 additional holiday days
* Flexible working options, including hybrid working
* Enhanced parental leave
* Pension scheme with up to 11% employer contribution
* Income Protection and Life Insurance (4x salary)
* Private medical insurance
* Health care cash plans (optical, dental, outpatient care)
* Health screening program
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