As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar.
Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
Requirements
* Determined, enthusiastic, and able to work in a fast-paced environment
* Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
* Fully flexible, including evenings and weekends
* Approachable, helpful, organised, strong attention to detail and a strong team player
About Us
Tenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all.
Benefits
* Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
* Free Bowling for family and friends
* Free Food (when working 6+ hours)
* Enhanced Maternity, Paternity, Adoption leave
* Medicash
* Employee Assistance Programme
* Free counselling
* Life assurance (2x annual salary)
* Long Service Awards
* Recommend a Friend Scheme
* On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
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