Location: London, Germany or Dubai
JOB SUMMARY
The Senior Manager, Change Management and Communications, is a key member of the Digital & Technology Transformation EMEA continent team reporting directly to the Senior Director, Change Management and Communications, Digital & Technology Transformation EMEA. The primary focus of the team over the next few years is designing and delivering the Digital and Technical Transformation (DTT), a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The team works closely with the Global Business Transformation Office (BTO)which was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, coordination, and deployment.
The Senior Manager, Change Management and Communications, will partner with the Senior Director, Change Management + Communications to create and execute change management and communications activities in EMEA in support of DTT. This role will partner closely with colleagues throughout the entire DTT Program – including (but not limited to) Global Change Management, Communications, Deployment, Associate Experience, Learning, and EMEA stakeholders. Success in this role requires strong writing and critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to deliver on difficult and time-sensitive requests.
Key responsibilities include:
Change Management Plan and Execution:
1. Partners with the Senior Director and global Change Management team, to gather and assess change impacts for EMEA stakeholders.
2. Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan for impacted EMEA stakeholders, working closely with continent, Deployment, Learning and other teams to meet defined success measures.
3. Develops and distributes required change and deployment deliverables (., presentations, job aids, SharePoint site, Program communications platform – Mission Control and additional communications,.
4. Partner with global Change Management and Communications team to develop and deliver communications and engagement activities for the End User Council.
Stakeholder Engagement and Communications:
5. Partners with the Senior Director and global Change Management and Communications teams to co-create and execute effective communications to various EMEA stakeholders via a variety of mediums, including Weekly Update, webinars, online content, presentations, emails, etc.
6. Plans, facilitates, and co-creates content for live webinars and office hours in partnership with BTO team and continent experts.
7. Supports the intake of topics and facilitate regular updates to the communications plan
8. Partners with the Senior Director and global Change Management and Communications teams to create content for and execute continent-wide conferences, key meetings, and planning forums to ensure effective collaboration, strategic alignment, and understanding across our regions.
Recognition Program
9. Partners with the Senior Director to execute the Recognition Program plan.
10. Partners with the Senior Director and the EMEA team to facilitate ongoing feedback– ensuring both celebrations and pain points are addressed.
CANDIDATE PROFILE
Education and Experience
11. 4-year degree from an accredited university; master’s degree strongly preferred, AND
12. 5-7+ years of relevant professional experience in related function that is writing extensive (employee or operations communications, change management,, demonstrating progressive career growth and pattern of exceptional performance.
13. PROSCI Change Management Practitioner and communications qualifications are a plus
14. Prior operations or topline discipline experience a plus.
15. Strong personal leadership, organizational, relationship-building, and negotiation skills
16. Outstanding formal and informal presentation skills
17. Ability to create professional quality, analytical presentations to deliver key messages, at speed.
18. Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
19. Excellent written and oral communication skills
20. Experience developing clear, concise, and logically written business communications
21. Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
22. Ability to work effectively in a complex, service-intensive, deadline-driven environment
23. Ability to work with and influence cross-functional teams in a matrixed organization
24. Ability to build strong relationships to leverage information and insights across key groups
25. Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
26. Ability to be detailed oriented, while maintaining alignment with broader organization objectives
27. Ability to juggle multiple projects and many stakeholders
28. Basic project management skills
29. Ability to complete deliverables with high quality and up to established standards
30. Proficiency with Microsoft Word, Excel and PowerPoint applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus
31. Experience and willingness to learn Co-pilot and new AI tools to facilitate communications and create efficiency in communications approaches
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.