A welcoming and inclusive primary school in Manchester is seeking a dedicated and empathetic Family Support Officer to join its pastoral and safeguarding team. This is a key role within a school that places strong emphasis on community engagement, early intervention and ensuring every child is supported both academically and emotionally. The school serves a diverse local community and is committed to working closely with families to remove barriers to learning. The Family Support Officer will play a central role in strengthening communication and supporting vulnerable pupils. The Role You will work closely with the Designated Safeguarding Lead, senior leadership and class teachers to provide targeted support to families where additional guidance or intervention is required. Key responsibilities include: • Acting as a point of contact for families requiring additional support • Supporting safeguarding and early help referrals • Coordinating multi-agency meetings and documenting action plans • Supporting attendance improvement strategies • Conducting home visits where appropriate • Running parent workshops and engagement initiatives The role requires sensitivity, discretion and a strong understanding of safeguarding procedures. The School This Manchester primary school is known for its nurturing ethos and strong pastoral care. Leadership is visible and supportive, and staff collaborate closely to ensure consistent systems and clear communication. The school offers: • A warm and community-focused working environment • Structured safeguarding and pastoral systems • Strong leadership support • Opportunities for professional development in safeguarding and family support Staff describe the school as inclusive, collaborative and committed to the wellbeing of its pupils. Who We’re Looking For The successful candidate will: • Have experience in family support, safeguarding or pastoral roles • Demonstrate strong interpersonal and communication skills • Be confident working with external agencies and professionals • Maintain accurate and confidential records • Show empathy, resilience and professionalism Experience within a school or community support setting would be highly beneficial. Why Join? • Meaningful, community-focused role • Strong safeguarding and leadership support • Collaborative and supportive staff culture • Clear systems and structured processes • Competitive salary and development opportunities If you are a compassionate and proactive professional ready to strengthen home–school partnerships in a Manchester primary school, this is an excellent opportunity.