Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Food & Beverage Department.
MAIN DUTIES
* Keep your line manager up to date with any problems and follow up where necessary
* Supporting other team members where necessary
* Follow cash and banking procedures
* Promote the food and drinks offers by recommending from our menu and suggestively selling products to each guest.
* Pre-empt problems before they arise and resolve promptly when they do
* Deliver excellent customer service and maximize sales
* Maintain the Hotel standards of cleanliness
* Delivering a great guest experience at every stage of our customer journey
* Serving guest requests completely in a timely manner in both Bar and Restaurant
* Understand menu content, any menu changes and promotional activities
* Keep your service area clean, tidy and well-prepared
* Listening to guests, managing any requests or issues with genuine warmth and interest
* Working together with your team to make sure you deliver consistently great service and helping each other
* Keeping your team and guest's safe by following health and safety procedures
* Adhere to Statutory requirements, regarding Food hygiene and Health and Safety
What are we looking for?
* A passionate individual with a positive attitude
* Good communication skills. The ability to be friendly, firm and fair
* Team player attitude.
* Flexible approach with regards to working additional hours if required
* Adequate computer skills.
* Be eligible to work in the UK
Job Types: Full-time, Permanent
Pay: £25,705.00 per year
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Experience:
* catering: 1 year (required)
Work Location: In person