IT Support Engineer – 1st Line
Location: Lancaster, Lancashire
Salary: £24K–£28K
About the Role
Are you looking to start your career in IT, or are you early in your IT career and seeking the next step? Whether recently graduated or with some experience in IT or customer service, but not inspired by your current environment, this could be the opportunity for you.
Join a growing business in Lancaster that offers an excellent working environment and a team-focused culture. The team is involved in shaping the company's direction, and the daily environment is forward-thinking and enjoyable.
Company Overview
Melbreck is working with an IT support business based in Lancaster that prioritizes customer needs over technology trends, offering a busy, fast-paced team where members gain exposure to new technologies.
Role Overview
The role of a 1st Line IT Support Engineer is suitable for someone with basic technical support knowledge or a recent graduate with a relevant IT or computing degree. This may be your first step into a professional IT career or a move from a role that wasn't the right fit.
You should have a decent understanding of troubleshooting, ticketing systems, customer service, and working in an IT support environment.
Candidate Requirements
* Familiarity with Windows desktop up to version 11
* Experience with Office 365 deployment and management
What We Are Looking For
* A 'can-do' attitude
* Willingness to learn new technologies and the ability to do so
* Ability to communicate technical issues in plain English
* A customer-focused approach
* Good team integration skills
Please note: After about a year, development opportunities may include occasional customer site visits across the UK. A valid driving license will be required at that stage.
What You Will Get
* Salary of £24K–£28K plus benefits
* Opportunities to develop and learn within a supportive, experienced team
* The chance to make a difference in an established, growing business at the support level
* Exposure to a wide range of customers and technologies
If this sounds like you and you want to work for a fantastic, close-knit team in Lancaster that cares about your development, apply now! We look forward to hearing from you.
#J-18808-Ljbffr