Job Purpose
Lead and manage the Supported Living service, ensuring
adherence to all relevant regulatory and legislative requirements.
Provide effective leadership to the staff team, promoting
the values, policies, and procedures of Harley House.
To ensure that the workforce possesses the skills,
competencies, and knowledge necessary to enable the people we support to lead
as independent and fulfilling a life as possible.
This job description lists the main areas in which you will
be expected to provide support. We may need to add more specific tasks to this description
based on the individual's needs and preferences, which supports their right to
have control over their own lives.
Main Duties and Responsibilities
Leadership
·
Ensure that effective support plans are in
place for all individuals we support, tailored to their specific needs, risks,
and wishes, and developed in collaboration with them through co-production. These
plans should be updated at least monthly or as needs change.
·
Promote independence, positive risk taking, and
embracing Equality and Inclusion to enable the people we support to live their
best possible lives
·
Ensure that rotas reflect individual hours and recognize
the skill mix of the workforce, ensuring safe and adequate staffing levels to
support people in living the life they want.
·
Ensure that there is evidence of effective
handovers, planning of the day-to-day activities, and ensuring staff are
following support plans and relevant policies and procedures
·
Oversee and monitor accidents or incidents, ensuring
these are documented in the manager's monthly report and relevant safeguarding
or CQC notifications have been raised or escalated to the Quality and
Governance Lead
·
Monitor and oversee the interactions,
performance, and conduct of staff on duty, and respond to instances of poor or
inappropriate practice.
·
Ensure that safeguarding concerns are reported
to the Local Authority and liaise with the Quality and Governance Lead
immediately in response to serious incidents
·
Provide effective supervision to support staff.
·
Ensure
all staff are up to date with their mandatory training and address
non-compliance with individual staff
·
Provide
on-call phone advice, guidance, and support to the workforce
·
Ensure
that medication is administered in a timely fashion and that any medication
errors or discrepancies are reported.
·
Develop
an open, transparent culture that strives for continuous improvement, the
well-being of the staff team, and a culture that learns lessons and where the
workforce feels valued
·
Lead
on safer recruitment in line with CQC Regulations
·
Develop
strong relationships with service users and their families, ensuring regular
monitoring of care and support delivery
·
Ensure
concerns and complaints are acted upon promptly
·
Ensure
new care and support packages are communicated clearly to the staff team,
ensuring everything is in place to deliver safe, effective care based on the
needs and wishes of the service user
·
Ensure
all the people we support have a robust support plan which accurately reflects
the needs and risks, and ensure this is updated regularly and in co-production
with the people we support
·
Ensure
regular audits and spot checks are undertaken to monitor care delivery, staff
competency, and service user satisfaction
·
Be
a positive role model and lead the team, ensuring annual leave, payroll,
recruitment, invoices, and rotas are managed effectively
·
Ensure
all information is kept up to date in accordance with GDPR legislation
·
Undertake
regular supervisions and commit to the development of all staff
·
Lead
on initiatives to market the service and attract new referrals and enquires.
·
Develop
key relationships with the Care Quality Commission, local authority, health
professionals, and other key stakeholders.
·
Foster
an open and transparent culture that encourages staff to raise concerns
confidently and ensures clear evidence of lessons learned following incidents
and near-miss events.
·
Plan
and lead an on-call rota, ensuring staff have access to clear advice, guidance,
and support in case of any emergencies.
·
Commit
to the development, knowledge, and skills of the staff team, ensuring that
mandatory training is up to date and that opportunities are identified for
additional training according to service user needs and individual staff
development
·
Carry
out investigations when there has been care or conduct concerns, liaising with
our relevant HR partners as necessary
·
Act
swiftly to performance and capability concerns
·
Liaise
with relevant health professionals in relation to the people we support
·
Ensure all new staff have an induction and
regular meetings in their probation
·
Address concerns with staff performance, competency,
and skills always following relevant policies and procedures and with support
from the Operations Manager
·
Ensure robust handovers are carried out between
each shift.
·
Carry out any additional tasks or duties
according to your Registered Manager responsibilities and within your scope of
competence
Quality and Governance
·
Follow the Governance calendar ensuring all
relevant systems and process are undertaken
·
Ensure all audits are undertaken as per the
Quality Assurance framework and actions are added to the Continuous Improvement
plan
·
Complete and submit the monthly managers
workbook ensuring all accidents and incidents are recorded and key performance
indicators are escalated to the Quality and Governance Lead for analysis.
·
Carry our regular observations audits of staff
interactions
·
Ensure that competencies are undertaken in key
areas
·
Ensure that you apply as a Registered Manager
within 2 weeks of commencement in post
·
Attend the bi-monthly Quality and Governance
meetings, providing feedback on trends and incidents in your service.
Other duties
·
Take the lead in marketing your service,
developing key relationships with commissioners, and ensuring that vacancies
are communicated and assessments are undertaken in a responsive manner
·
Act as an ambassador for the service, ensuring that,
as the Registered Manager, you maintain professionalism and integrity at all
times
·
As a Registered Manager in the service, you
refrain from befriending staff or services users on social network sites
·
Always act in the best interest of any person
who may lack the capacity to make decisions.
·
Ensure that the safeguarding of the people we
support is a priority at all times
·
Be aware of, and follow the procedure for,
reporting any safeguarding concerns or incidents
·
Keep accurate records.
·
Attend training and ensure all mandatory
training is up to date
·
Ensure that you conduct monthly staff meetings,
communicating the service's aims, objectives, and values to the workforce.
·
Co-operate and attend a yearly appraisal
·
Ensure the health, safety, and welfare of the
people you support and the workforce
·
Embrace teamwork by ensuring effective and open
communication for the benefit of the people we support
·
Usually full-time (40 hours per week), with
flexibility for some evening and weekend work depending on service needs
·
On-call system
·
Minimum of 5 years of experience in a
management role. Level 5 in Health and Social Care or working towards this.
This job description is
subject to review and revision in consultation with the postholder. This is not
an exhaustive list of duties, and you may be required to undertake any tasks
relevant to your
role and level of skills and competency