Job Description
Customer Relations Specialist | Complaints Handling
Hourly Rate: £16.72 + Annual Leave (c. £32,500 pa)
Ref: AW/44732
We are currently supporting a financial services organisation with the appointment of an experienced Customer Relations Specialist.
Key responsibilities:
• Managing and resolving customer complaints within regulatory timescales
• Handling written and verbal customer communications
• Responding to DSARs and regulatory requests
• Maintaining accurate case and workflow records
• Taking ownership of complaints through to resolution
Requirements:
• Previous complaint handling experience
• Financial services or regulated industry background
• Strong understanding of FCA regulations
• Excellent communication and organisational skills
Please get in touch directly for further details.