The Opportunity:
Ashurst Service Central (ASC) supports the firm to deliver smart and scalable business services. An experienced team of problem solvers and service professionals are designing a "one stop shop" for essential services across the employee and client lifecycles.
The aim is to create a business service engine which will support our progressive law firm. Since 2020, ASC has a team over 100 service professionals operating primarily out of Brisbane and Glasgow responsible for delivering a joined-up user experience across a number of essential services.
Within the ASC People Team, we focus on delivering smart and effective People processes ensuring a great employee experience, supporting our People & Culture Function whilst administering the employee lifecycle events.
The ASC People Advisor role sits within Ashurst Service Central shared services which processes all employee lifecycle events and provides HR/Learning & Organisational Development/Graduate recruitment administrative support.
Key responsibilities of the role include:
1. Delivering HR Advisory Support and supporting Coordinators in providing first line advice on policies and procedures.
2. Processing all employee lifecycle events to a high quality and agreed service levels. This includes onboarding, staff movements, offboarding and client secondments.
3. Working with 3rd party suppliers in the completion of lifecycle events e.g. employee relocation, background checking, practising certificates and visa/immigration requests.
4. Resolving and processing all employee and Partner enquiries via the HR ticketing system to ensure accurate recording and reporting.
5. Supporting the Team Leader in a supervisory capacity as well as mentoring of the Assistants and Coordinators, including onboarding, training and support.
6. Responsibility for Business Assurance initiatives and activities, including process audits.
This is a full-time, permanent role based in our Glasgow office with hybrid working.
More information can be found in the job description attached to the role on our careers site
About you:
The successful candidate will have:
7. HR coordination experience, ideally in a shared service centre or legal environment.
8. Excellent customer service skills.
9. Strong attention to detail.
10. Proven ability to communicate at all levels and build strong relationships across the organisation.
11. The ability to work as a collaborative team player in a virtual service delivery team.
What makes Ashurst a great place to work?
We offer you all the things you should expect from an international law firm, some of which include:
12. competitive remuneration with the flexibility to reward high performance;
13. flexible working;
14. corporate health plans;
15. a global professional development offering for all employees; and
16. an industry-leading programme that celebrates diversity and inclusion.
We are committed to delivering positive impacts to our communities through our Social Impact programme.
We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
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