At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.
If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Working in the Front of House Team you will be assisting the Passenger Services Supervisor to ensure consistent delivery of a high level of service to our customers that is consistently professional, to an exceptionally high standard and in line with Service Level Agreements.
All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive on variety in the workplace.
You should be able to demonstrate a high level of customer service and be able to consistently show quality and attention to detail in the performance of the role.
Role Responsibilities:
To motivate, allocate, lead and support staff in Baggage Services
Ensure compliance with company, Airline(s), Airport(s) and regulatory bodies processes and procedures at all times.
Ensuring that the Passenger experience is of an exceptional standard at all times.
Maintain effective communication with customers and all airport departments to maintain the smooth running of the operation.
Ensure communication with operations/dispatch and the bag hall in the event of missing baggage. Attend regular meetings with the operations team to discuss turnarounds and work together to improve service and team work.
Work cohesively with all of the team to maximise efficiency and effectiveness of operation.
Ensuring that knowledge of procedures and processes are maintained and any new or updated processes, procedures and policies are introduced and implemented.
Ensure staff knowledge on product is maintained and up to date. Supervising and coaching to disseminate skills and knowledge.
Coaching of staff to include but not limited to Operational systems, Operational procedures, Customer Service and all mandatory training as required by customers and regulatory bodies.
Active leadership, monitoring and auditing of staff and operational performance.
Allocation of staff duties, breaks and equipment to ensure operational efficiency.
Ensure that safe and efficient working practices are adhered to at all times.
Ensure records of any incidents / accidents involving customers, staff or equipment is reported to line managers and documented accurately on relevant reporting systems and to regulatory bodies as required.
Carry out any other reasonable task as requested
What were looking for?
Prior experience if aviation essential within Passenger Services
First class interpersonal and communication skills.
Demonstrable evidence of enhancing the customer service.
Proven leadership skills
Knowledge of airline systems and procedures
Why Join Us?
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Referral programme
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees