Customer Service Assistant - Join Our Team!
At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Customer Service Assistant, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.
Key Responsibilities: Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.
Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.
Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational effi...