Customer Service Adviser - German Speaking - High Wycombe Pertemps Aylesbury is currently recruiting for a German Speaker Customer Service Advisor for our manufacturing client in High Wycombe. Salary: £28,500 - £30,000 (DOE) Hours: 8am-5pm (37.5 hours a week) Duties: - Processing and confirming orders accurately. All orders received by 1 pm UK time must be processed for shipment same day. - Provide necessary documentation to the Warehouse to allow despatch, including updating orders and creating Commercial Invoices as required. - To process requests, seek assistance from the Technical Team as appropriate and raise approvals to the Customer Service Team Lead for warranty replacements and returns. - To create and send quotes to clients - Process international documentation as required. - Ensure customers are provided with accurate and timely information and are always dealt with in an efficient and professional manner. All email enquiries must receive a reply within 24 hours. - Respond to emails and take telephone calls regarding stock availability, promotions, complaints, and requests - Ensure any significant customer issues are brought to the attention of the Customer Service Team Lead. - Maintain accurate records and undertake processes within the internal systems Requirements: - Previous customer service experience - Fluent in English and German in both written and orally - The ability to listen to custom...