Job summary
This role is part time at 20 hours per week. It is in a busy doctor surgery which cares for over 10,000 patients. We have a highly skilled team of staff supporting a clinical team consisting of doctors, nurse prescribers and practice nurse along with a health care assistant. We have other attached staff including social prescribers, physio and in house pharmacist.
The role is very busy and quite demanding, but very fulfilling.
Main duties of the job
The role includes reception work and admin work supporting the clinical team. There is a great deal of phone and face to face contact with patients, so tact and diplomacy are essential. You will be in touch with other healthcare providers, with patients, with doctors and with hospitals.
It takes a high level of knowledge to fulfil this role, but we will train the right candidate to ensure your knowledge is appropriate.
More information is in the attached job description.
About us
We are a practice of more than 10,000 patients. We have two sites, our main surgery is in Earlsdon, and our branch surgery in Tile Hill Village. We have six partners, two salaried doctors, one ARRS doctor, and as we are also a training practice we have two or three registrar (trainee) doctors at any time.
We have a full nursing team, led by a Nurse Prescriber, that includes a practice nurse and health care assistant.
We have other attached staff including an in house pharmacist.
We work very hard as it is a busy surgery, but support each other as a good strong team.
The successful candidate may already have the skills required, but we are willing to train the right person.
Details
Date posted
18 February 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A
Job locations
41 Westminster Road
Coventry
CV1 3GB
Jubilee Health Care
60 Station Avenue
Coventry
CV4 9HS
Job description
Job responsibilities
ROLE OBJECTIVES
To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice.
To ensure that patient confidentiality is maintained.
To provide administrative support to colleagues, practice manager and doctors.
To develop and maintain the skills necessary to fulfil the requirements of the role of receptionist.
To support and facilitate other staff members in their professional development.
You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice.
SPECIFIC TASKS
Reception
Unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished, and carry out routine checks required to maintain the security of the building.
Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.
Change the bedroll in each consulting room after every surgery session and change linen, tea towels and hand towels regularly.
Ventilate and tidy the waiting room and reception area after each surgery session.
Ensure that an adequate supply of stationary is available in the consulting rooms and reception area.
Take blood pressure reading from patients and enter results in patient records.
Booking patients into appointments.
To ensure that we have sufficient stocks for urine pots, swabs etc and ordered. All order forms should be dated and saved in the specific folder and a copy of the order form to be pinned to the notice board until stocks have arrived in surgery.
Administration
Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.
Accept and process requests for repeat prescriptions in line with practice policy.
Book ambulances for patients attending hospital as required.
Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.
Liase with hospitals and other outside agencies.
Open mail and ensure this is scanned onto the Docman system and sent through to the relevant parties.
Mail that arrives directly into the Docman and clinical system is processed and forward appropriately.
To ensure that phones are answered within 6 rings and that all calls are triaged and booked into the correct surgeries And documented clearly with any information relevant in notes
Computerised Appointments
To carry out tasks associated with the management of the appointments system, and patient records.
Create and cancel computerised appointments for all doctors and nurses as necessary, ensuring that no appointments are booked for doctors or nurses that are not relevant to that specific person.
Management of Patient Records
Retrieve and file paper records as necessary.
To carry out administrative tasks through Emis and Docman associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy.
Maintain accurate records of all new registrations, returned notes, deceased patients and changes to patient details.
Ensure that patients are called for cervical cytology, postnatal examination and pre-school vaccinations as appropriate.
When ordering Methotrexate, Warfarin, etc that all latest bloods are imported into notes and recorded on the request to the doctors. Should latest bloods not recorded then blood form should be requested on the TO Do list and patient should be informed that blood test will be needed.
To monitor the TO DO list and ensure that this has all been completed before the end of the shift.
Ensure that all appointments are booked from the morning surgery before the afternoons to ensure that appointments are not wasted.
To liaise with district nurses, hospitals, social services and other external agencies and to document the information and pass on to the relevant parties.
ANY OTHER DUTIES
Any other duties appropriate to the grade requested by the practice manager, practice coordinator, doctors or nurses.
Work additional hours to provide cover during holidays/staff absence and when surgeries run over.
This job description is not an exhaustive list of duties and will change as the requirements of the practice develop. Any changes will be made in consultation with the post holder.
REQUIREMENTS
Effective communication skills.
Administrative experience and basic IT skills.
Ability to work effectively on own initiative and under pressure.
Good telephone manner.
Helpful approach
Flexibility.
Ability and willingness to develop skills in line with the changing requirements of the post.
Job description
Job responsibilities
ROLE OBJECTIVES
To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice.
To ensure that patient confidentiality is maintained.
To provide administrative support to colleagues, practice manager and doctors.
To develop and maintain the skills necessary to fulfil the requirements of the role of receptionist.
To support and facilitate other staff members in their professional development.
You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice.
SPECIFIC TASKS
Reception
Unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished, and carry out routine checks required to maintain the security of the building.
Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.
Change the bedroll in each consulting room after every surgery session and change linen, tea towels and hand towels regularly.
Ventilate and tidy the waiting room and reception area after each surgery session.
Ensure that an adequate supply of stationary is available in the consulting rooms and reception area.
Take blood pressure reading from patients and enter results in patient records.
Booking patients into appointments.
To ensure that we have sufficient stocks for urine pots, swabs etc and ordered. All order forms should be dated and saved in the specific folder and a copy of the order form to be pinned to the notice board until stocks have arrived in surgery.
Administration
Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.
Accept and process requests for repeat prescriptions in line with practice policy.
Book ambulances for patients attending hospital as required.
Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.
Liase with hospitals and other outside agencies.
Open mail and ensure this is scanned onto the Docman system and sent through to the relevant parties.
Mail that arrives directly into the Docman and clinical system is processed and forward appropriately.
To ensure that phones are answered within 6 rings and that all calls are triaged and booked into the correct surgeries And documented clearly with any information relevant in notes
Computerised Appointments
To carry out tasks associated with the management of the appointments system, and patient records.
Create and cancel computerised appointments for all doctors and nurses as necessary, ensuring that no appointments are booked for doctors or nurses that are not relevant to that specific person.
Management of Patient Records
Retrieve and file paper records as necessary.
To carry out administrative tasks through Emis and Docman associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy.
Maintain accurate records of all new registrations, returned notes, deceased patients and changes to patient details.
Ensure that patients are called for cervical cytology, postnatal examination and pre-school vaccinations as appropriate.
When ordering Methotrexate, Warfarin, etc that all latest bloods are imported into notes and recorded on the request to the doctors. Should latest bloods not recorded then blood form should be requested on the TO Do list and patient should be informed that blood test will be needed.
To monitor the TO DO list and ensure that this has all been completed before the end of the shift.
Ensure that all appointments are booked from the morning surgery before the afternoons to ensure that appointments are not wasted.
To liaise with district nurses, hospitals, social services and other external agencies and to document the information and pass on to the relevant parties.
ANY OTHER DUTIES
Any other duties appropriate to the grade requested by the practice manager, practice coordinator, doctors or nurses.
Work additional hours to provide cover during holidays/staff absence and when surgeries run over.
This job description is not an exhaustive list of duties and will change as the requirements of the practice develop. Any changes will be made in consultation with the post holder.
REQUIREMENTS
Effective communication skills.
Administrative experience and basic IT skills.
Ability to work effectively on own initiative and under pressure.
Good telephone manner.
Helpful approach
Flexibility.
Ability and willingness to develop skills in line with the changing requirements of the post.
Person Specification
Experience
Essential
* Experience of working with the general public
* Experience with dealing with challenging situations
* Very strong sense of tact and diplomacy
Desirable
* Experience of working in a general practice
Qualifications
Essential
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Desirable
* GCSE Mathematics and English (C or above)
* NVQ Level 2 in Health and Social Care
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Person Specification
Experience
Essential
* Experience of working with the general public
* Experience with dealing with challenging situations
* Very strong sense of tact and diplomacy
Desirable
* Experience of working in a general practice
Qualifications
Essential
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Desirable
* GCSE Mathematics and English (C or above)
* NVQ Level 2 in Health and Social Care
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Jubilee Healthcare
Address
41 Westminster Road
Coventry
CV1 3GB
Employer's website
(Opens in a new tab)
Employer details
Employer name
Jubilee Healthcare
Address
41 Westminster Road
Coventry
CV1 3GB
Employer's website
(Opens in a new tab)