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Hotel Receptionist
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
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About us
Part of London + Regional Hotels, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.
Key Responsibilities
Provide all members and guests of The Lensbury with a warm and efficient welcome
Deal efficiently with enquiries from members and guests in person and on the telephone
Make reservations, operating computerised advance reservations system
Process all financial procedures, ensuring accuracy and security at all times
Adhere to all department standards of performance
What are we looking for?
Previous hotel reception experience
Ability to converse effectively and competently with guests, members and staff
Excellent customer service skills and telephone manner
Accurate typing skills and knowledge of Word
Knowledge of Reservations systems software is an advantage (preferably Opera)
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The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU
Job RefTLH1367
BranchThe Lensbury
LocationTeddington
Salary/BenefitsCompetitive salary
Contract typeCasual
HoursFull Time
Shift pattern06:45-15:15, 11:00-19:30, 14:45-23:15
Hours per week40
Date posted13/02/2026
Closing date29/03/2026