Head of Pension Administration - DC Member Services
Darlington, England, United Kingdom
Alexander Lloyd are looking for a seasoned leader to oversee a New DC pension administration function and deliver a service that truly puts members first. You’ll ensure high-quality operations, strong regulatory compliance—particularly within a Master Trust environment—and a consistently smooth member journey.
In this role, you’ll lead the performance of the DC administration function, driving efficiency, service improvements, and operational excellence. You’ll embed a culture focused on simple, effective member interactions, supported by modern digital tools.
You’ll take ownership of governance and regulatory responsibilities, including assurance reporting, Master Trust submissions, and adherence to key frameworks such as the General Code and AAF 01/06. You’ll also help shape future strategy by strengthening systems, controls, and DC capability across products.
Collaboration is key—you’ll work closely with teams across the organisation, external partners, trustees, and advisers to deliver high standards and continuous improvement.
About You
* Strong background in DC and hybrid pension administration.
* Proven leadership of high-performing teams and operating model change.
* Deep understanding of DC pensions and Master Trust requirements.
* Member-first mindset with the ability to embed cultural change.
* Skilled in governance, regulatory compliance, and analytical problem-solving.
* Confident working with trustees, advisers, and senior stakeholders.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative, Project Management, and Management
* Industries: Pension Funds, Investment Management, and Financial Services
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