Dundee, Glasgow
Job Summary
We currently have a Fixed Term Appointment opportunity for a Technical Delivery Manager to join our Digital Services team for 23 months. This role will suit someone who is confident taking accountability for the performance of a delivery team and ensuring outcomes are achieved.
At this level, you will build and maintain teams, making sure they are motivated, collaborating effectively, and focused on delivering digital services. You will identify and remove obstacles, keep delivery momentum, and prioritise what matters most.
You will work in line with Social Security Scotland's delivery strategy and project management principles, and closely with a range of internal technical teams, suppliers, and stakeholders. You will have responsibility for coordinating the delivery of digital products and services across key platforms, ensuring technology is used to deliver high-quality business services for clients and colleagues.
The complexity and scope of delivery will vary depending on the programme or service area, but in every case, you will play a central role in ensuring successful delivery across the Agency's portfolio of change.
A delivery manager is accountable for the performance of the team.
At This Role Level, You Will:
* build and maintain teams, ensuring they are motivated, collaborating and working well.
* identify obstacles and help the team to overcome them.
* focus on what is most important to the delivery of products and services.
* encourage and facilitate continuous improvement of the delivery team.
* the complexity or breadth of products or teams will vary in this role, depending on the context.
Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.
We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect and recognise each other's contributions.
Job Description
DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
*Responsibilities*
* Demonstrate and compare best delivery methods.
* Foster a culture of experimentation and resilience.
* Support teams in managing and visualising outcomes effectively.
* Function as a liaison with contracted suppliers and internal stakeholders.
* Understand government department processes and third-party involvement in projects.
* Interpret and manage the needs of technical and business stakeholders.
* Effectively manage stakeholder expectations and communication.
* Facilitate discussions within the team and with diverse senior stakeholders.
* Report on financial delivery and watch cost and budget.
* Escalate financial issues, as necessary.
* Ensure adherence to service standards and manage delivery across phases.
* Facilitate delivery flow and manage pace and tempo.
* Address internal and external risks, issues, and dependencies proactively.
* Understand the environment and prioritise tasks accordingly.
* Use data to inform planning and manage complex dependencies.
* Provide delivery confidence and address blockers effectively.
* Form and motivate teams effectively.
* Create conducive working environments and empower teams.
* Recognise, address, and resolve team issues.
DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
*Responsibilities*
* Demonstrate and compare best delivery methods.
* Foster a culture of experimentation and resilience.
* Support teams in managing and visualising outcomes effectively.
* Function as a liaison with contracted suppliers and internal stakeholders.
* Understand government department processes and third-party involvement in projects.
* Interpret and manage the needs of technical and business stakeholders.
* Effectively manage stakeholder expectations and communication.
* Facilitate discussions within the team and with diverse senior stakeholders.
* Report on financial delivery and watch cost and budget.
* Escalate financial issues, as necessary.
* Ensure adherence to service standards and manage delivery across phases.
* Facilitate delivery flow and manage pace and tempo.
* Address internal and external risks, issues, and dependencies proactively.
* Understand the environment and prioritise tasks accordingly.
* Use data to inform planning and manage complex dependencies.
* Provide delivery confidence and address blockers effectively.
* Form and motivate teams effectively.
* Create conducive working environments and empower teams.
* Recognise, address, and resolve team issues.
Person specification
Success Profiles
We use an assessment framework called 'Success Profiles' which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.
*Essential Experience*
* You have practitioner-level ability in communicating between technical and non-technical stakeholders, adeptly interpreting their needs, managing stakeholder expectations, handling both active and reactive communication, and supporting or hosting difficult discussions within the team or with diverse senior stakeholders.
* You have practitioner-level ability in keeping delivery momentum, helping the team's delivery flow, and actively addressing internal and external risks, issues, and dependencies, even when ownership exists outside the team.
Behaviours
* Leadership (Level 3)
* Delivering at Pace (Level 3)
You can find out more about Success Profiles Behaviours here.
*Technical / Professional Skills*
This role is aligned to Delivery Manager within the Digital, Data and Technology Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage.
Please review the following to understand the skill expectations: Delivery manager - Government Digital and Data Profession Capability Framework
Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.
A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here -
Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.
Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.
Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.
Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.
Selection process details
Expected Timeline
(subject to change)
Sift – w/c 13th October 2025
Interview – w/c 27th October 2025
Location –
In Person
in either Dundee or Glasgow
To apply please submit an application form by clicking on the 'Apply at Advertisers Site' button.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Resourcing Team
* Email :
* Telephone :
Recruitment team
* Email :
Further information