Customer Service Executive – Debt Management – Darlington DL1 £24,000 Bonus £30,000 OTE – No Sales! 25 days holiday plus bank holidays, free fresh fruit every day, and wicked company social events. Top 100 UK Employer – Tailored Training – Amazing Culture & Benefits Supportive, not salesy. Real impact, real growth! Get in touch with Demi @ Duval for more information. Looking for a role where you can truly make a difference? Join one of the UK’s Top 100 Best Companies to Work For be part of a positive, supportive team in Darlington. With tailored training designed just for you, this is a role that supports growth and wellbeing! Shifts: Monday to Friday: 8am–8pm, 2 weekends in 6 (WFH): 9am–1pm What you’ll be doing: You’ll be the calm, confident voice on the phone, helping customers navigate financial challenges with empathy and clarity. This is a no-sales role focused on listening, problem-solving, and creating real solutions! * Handle inbound calls with professionalism and compassion * Communicate clearly and confidently * Keep accurate records and use systems efficiently * Negotiate balanced outcomes for customers and the business * Share feedback to help the team grow and improve What we’re looking for: * Experience in customer service or call centre environments * Confident, clear communicator with top listening skills * Empathetic, enthusiastic, and solution-focused * Quick thinker who adapts easily to change * Calm under pressure and great in a team Demi @ Duval is recruiting – Apply today and get started ASAP