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Role Overview
This role is essential in empowering site teams to meet operational standards, managing key functions such as training, stock management, financial close processes, and compliance checks.
The Food Business Support Manager also provides seamless operations during site manager absences or holidays, assisting sites in achieving their daily and weekly goals.
By overseeing site-level processes, this role drives accountability, efficiency, and quality, ultimately supporting overall business performance and maintaining operational integrity across the healthcare network.
Key Responsibilities
* Conduct hands-on training sessions for site teams on operational processes, compliance, and stock management standards.
* Ensure sites adhere to food safety, health, and safety regulations by conducting regular checks and providing guidance on corrective actions.
* Support sites in completing weekly financial books accurately, including expense tracking and revenue reconciliation.
* Guide sites on inventory best practices, overseeing stock counts and ensuring accurate stock records to control costs and reduce waste.
* Step in to maintain operational consistency and quality standards during site manager absences, holidays, or transitions.
* Provide operational support for new site launches, ensuring teams are trained and processes are in place for a smooth opening.
* Track site-specific performance indicators, providing feedback and support to meet operational targets.
Professional and Personal Competencies/Qualifications
* Background in food service or retail, with experience managing stock, compliance, and basic financial tasks at a site level.
* Strong ability to deliver and reinforce training on operational procedures, compliance, and standards.
* Able to handle multiple sites and maintain strict control over processes such as stock management, book closing, and compliance.
* Capable of working independently to provide hands-on support across diverse site needs, with flexibility to cover various operational roles.
* Effective at building rapport with site teams, understanding their challenges, and providing solutions that enhance operational efficiency.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.
ISS is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation, or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
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