IT Operations Coordinator – UK&I
Hatton Garden, London (Hybrid: 3 days in-office)
About Neve Jewels:
Since 2002, Neve Jewels has been crafting timeless, high-quality jewellery across three unique sub-brands: Diamonds Factory, Sacet, and Austen & Blake. We combine exceptional craftsmanship with contemporary design and are passionate about innovation, sustainability, and redefining everyday luxury.
About the Role:
We’re looking for a proactive IT Operations Coordinator to ensure our UK&I IT systems run smoothly. This role gives you ownership over IT assets, vendor coordination, and day-to-day IT support—helping our business operate efficiently while supporting our teams across stores and offices.
Key Responsibilities:
* Coordinate the full lifecycle of IT assets (laptops, phones, store tech, networking equipment), including procurement, allocation, tracking, and disposal.
* Maintain an accurate asset inventory and ensure compliance with policies.
* Provide first-line IT support for hardware, software, and connectivity issues.
* Coordinate systems and telecoms support, including VoIP, PBX, cloud tools, and network infrastructure.
* Liaise with external vendors for hardware, software, and IT services, ensuring SLAs are met.
* Support onboarding, IT projects, and upgrades, collaborating with internal teams.
About You:
* 2+ years’ experience in IT support, asset management, or operations.
* Strong organisational skills and ability to manage multiple priorities.
* Comfortable with Mac & Windows troubleshooting, basic networking, cloud systems (Google Workspace, Asana, VoIP).
* Familiar with ITSM processes and ticketing tools.
* Confident communicator with a proactive, collaborative approach.
* Willingness to travel to UK&I stores and offices as required.
Why Join Us:
* Career growth in a fast-growing, innovative business.
* Hybrid working and flexible hours.
* Vitality private healthcare, Perkbox discounts, and recognition programs.
* 25 days annual leave + bank holidays, enhanced maternity/paternity benefits.
* Collaborative culture where your contributions and ideas matter.