Company Overview
Nulogy is a manufacturing technology company that drives life improvement for the people who plan, produce, and deliver products daily. Its Manufacturing Operating System automates every stage of production, reducing costs, increasing efficiency, and boosting customer satisfaction. Hundreds of sites worldwide use Nulogy, including Colgate‑Palmolive, L’Oréal, and Procter & Gamble. The company has received multiple awards for its culture and employer brand.
YOUR MISSION
As a Customer Success Manager for our Manufacturing Operating System, you will own a portfolio of manufacturers, drive adoption of Nulogy MOS, protect and expand annual recurring revenue, and partner with customers to keep them anchored to outcomes.
Key Responsibilities
* Own a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic matters
* Act as a trusted advisor to guide customer outcomes across the full MOS—maintenance, production, quality, inventory, and supplier operations
* Drive platform adoption, protect retention, and identify expansion and cross‑sell opportunities
* Conduct product demos and showcase new functionality to existing clients
* Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation, and delivery of new capabilities
* Translate customer business requirements into technical product capabilities
* Partner and collaborate with internal teams on projects and customer‑related matters
* Diagnose technical issues and coordinate with Product, Engineering, Professional Services, and Support to drive resolution
* Share best practices across the customer base and identify industry trends as Nulogy opportunities
Technical & Domain
* 5–8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success—shop floor exposure preferred
* Strong understanding of SaaS operating models and subscription‑based customer success motions
* Working knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholders
* Experience with MES, ERP, or supply chain platforms an asset
* Industry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferred
Skills & Competencies
* Builds credibility with plant floor operators and C‑suite alike, leading difficult conversations with confidence
* Exceptional communication skills across diverse audiences—from shift supervisors to executive stakeholders
* Effective at leading and facilitating customer meetings
* Able to dynamically prioritize across a multi‑account portfolio in a fast‑paced environment
* Detail‑oriented; strong analytical, planning, and organizational skills
* Comfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metrics
* Experiences in navigating complex negotiations and leading customer meetings
* Friendly, empathetic, and composed under pressure
* Able to travel 30–35%; site visits are meaningful to this role
Why Nulogy
* Competitive benefits package: unlimited paid vacation policy; parental leave with 100% top‑up for 15 weeks for any parent or adopted child; RRSP matching program; $3,000 annual education budget; group health, dental and vision benefits starting on day one
* Opportunity to solve unprecedented problems and transform supply chain structures
Fully Remote
Everyone is set up with the tools and resources required to stay connected and help employees do their best work.
Equal Opportunity Employer
Nulogy embraces diversity and encourages applicants from all backgrounds, perspectives, and skill sets to apply.
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