NMS Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their products and services.
An ideal candidate will already have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role Customer Service.
If you're currently completing your AAT training, or if you're just getting started, this is a brilliant opportunity to get hands on experience in an accounting field.
Responsibilities
Adapting communication style to meet Customer need. Providing clear and calm support.
Collaborate with internal teams to improve processes and contribute to our customer resources (customer facing blogs, guides or videos).
Data investigation work and report writing.
Develop and maintain relationships with external partners and vendors.
Identify opportunities for Business Growth and Customer Success.
Pro-active self-starter with the ability to learn quickly and prioritise your own.
Problem analysis and investigation work.
Receiving and answering support tickets via a variety of channels from customers on the support helpdesk to work towards resolving cases whilst meeting SLAs.
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