Our client is looking for an experienced Rent Officer
Hybrid, 2 office days Wednesday and Friday and 3 days working from home
Have responsibility for managing the rental income for a portfolio of properties in a defined neighbourhood in the Borough.
To deliver an effective revenue income collection and recovery service in accordance with legislation, the Councils policies, performance standards, targets and customer satisfaction requirements.
Maximise all housing revenue streams by collaborating with the neighbourhood and tenancy team, housing benefit, DWP and other internal/external partners.
Develop a tenancy sustainment culture with prevention at the forefront of everything you do. Reducing the risk of homelessness and identifying those most in need of support and tenancy sustainment intervention.
Support the leadership team in service development and implementation of projects, strategies, initiatives.
Support more junior team members in their day-to-day training, development and experience.
To fulfil the Local Authorities legal obligations to provide professional housing services as set out in the relevant Housing Acts, Localism Act, Local Government Act and the Prevention of Social Housing Fraud Act.
We have a number of other roles we are recruiting for – visit our website colbernlimited co uk to apply.
Main duties
Maximise revenue collection in line with targets to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention.
Monitor tenants rent accounts and take prompt action in accordance with the pre-action protocol and Councils rent collection policy and procedures to prevent the accumulation of debt and homelessness.
Management of sub accounts for court costs and introductory tenancies. Ensuring effective transfer of payments and regular monitoring of cases.
Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
Keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
Assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained, and tenant’s needs are met.
Be responsible for preparing timely and accurate reports on arrears cases and attend Court, prepare all relevant Court papers, and represent the Council in court on possession cases for nonpayment of rent.
Conduct interviews and undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears. Ensuring a presence is maintained in the community.
Create and deliver rent surgeries for schemes with the Borough to assist the tenants with payment issues, creating a positive payment culture and signpost when necessary.
Effectively liaise with Neighbourhood & Tenancy Officers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on IT systems.
Be available to attend the sign up of new tenancies and other tenancy sustainment visits. Provide advice to the tenant on their responsibilities regarding rent payments. Identify if benefit or debt advice is required and make referrals to the Tenancy Sustainment service where appropriate.
Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer