1st Line Service Desk Analyst
Day Rate: Up to £150
IR35 Status: Inside IR35
Location: Leeds City Centre - Hybrid, 3 days in Leeds / 2 days remote
An exciting new opportunity has arisen for a 1 st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems.
Responsibilities:
Respond to and resolve incoming support requests from end-users via phone and email
Monitoring ticketing systems
Provide excellent customer service and ensure a positive user experience
Document and track all support interactions and resolutions
Collaborate with other IT teams to escalate and resolve complex issues
Experience Required:
Experience in a 1 st line support role
Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory
Experience with InTune is desirable but not essential
Be able to provide excellent customer service.
Strong written and verbal communication skills
The ability to work independently as well as in a team.
If you are interested and would like to hear more, please get in contact today.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
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