Overview
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Cardiff are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Cardiff is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company has undergone a transformation and turnaround programme. With a growing product range, a new website and expansion plans, Majestic offers over 1,100 wines, spirits and beers online and in-store, supported by over 1,000 WSET-trained colleagues.
The Role
As a Majestic Trainee Manager you will embark on a 12-month development programme to gain a detailed understanding of all operational, service and leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with support from your Store Manager to set you up for future success.
Responsibilities
* Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
* Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases
* Offer customers a VIP concierge service, actively contacting them with updates on products and tastings
* Sell the story not the discount. Demonstrate and share your passion for product with customers through in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
* Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
* Take accountability and pride for the physical appearance and maintenance of your store both internally and externally
* Participate in all operational tasks to understand day-to-day store operations, including delivering wine to customers, merchandising stock deliveries and calling customers to drive sales opportunities
* Continuously identify opportunities to improve operational efficiency
* Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training
* Take ownership of your own development with available support and resources
* Be an example of Majestic’s Ways of Working and support more junior team members, feeding back to your Store Manager as appropriate
Knowledge & Skills Required
* Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
* Ability to deliver exceptional customer experience and service to every customer
* Ability to prioritise and strategically problem solve in high-pressure environments
* Self-motivated, able to thrive when working alone and as part of a team
* Can-do attitude with a passion for solving problems
* Adaptable and resilient to meet changing business demands
* Excellent communication and time management skills
* Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
* Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you
* Competitive Salary & Performance Bonus
* Up to 20% staff discount
* Career development opportunities - we are passionate about nurturing internal talent, offering career progression supported by our excellent in-house training schemes
* Fantastic incentives that take you around the world to explore our different vineyards
* A contributory Company Pension Plan
* Life Assurance (Worth 3 times your annual salary)
* Uniform provided
* 29 days holiday, including public and bank holidays
* Plus invites to wine tasting events
* Access to Retail Trust including Retail Rewards, discounted e-vouchers and more
* Company maternity, paternity and adoption leave after 26 weeks
* Long service rewards
* Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine
* Company sick pay scheme
Job Details
* Contract: Permanent
* Hours: 45 Hours Per Week
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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