• Certified Google Cloud (GCP) Data Engineer with strong expertise in data acquisition, modelling, ETL, and data warehousing.
• Proficient in Terraform, YAML, and GitLab for environment management.
• Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance.
• Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing).
• Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments.
• Experienced in using JIRA and Confluence for agile project tracking and documentation.