Overview
Clinic Area Manager – North East England – (Job Ref: 25/CMNW)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Clinic Area Manager to manage our North East England clinics.
Location: covering clinics in the north east including Newcastle upon Tyne, Sheffield, York and potentially others with further expansion.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Flexibility will be required, including some weekend work.
Vaccination and Compliance: For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.
Responsibilities
* Ensure the day-to-day operations of several Randox Health clinics within the North East.
* Ensure compliance with relevant legislation and regulations including International Standards Organisation and Care Quality Commission for clinics.
* Ensure that all staff adhere to the Quality Management System.
* Manage clinical staff across multiple clinics in the North East, maintaining relations with GPs, specialists, doctors and couriers.
* Develop and appraise staff; organise and monitor team development and training, ensuring staff training plans are up to date.
* Develop and implement policies and procedures.
* Manage clinic expenditure; oversee supplies, equipment, fixtures and fittings.
* Ability to cover reception duties.
* Ensure high level of customer service and care to all clients; promote effective teamwork and communication across the business.
* Ensure staff confidentiality and appropriate storage of confidential information.
* Ensure full knowledge of software procedures and clinic roles.
* Assist with recruitment as required.
* Rota optimisation and management to meet client requirements and financial revenue.
* Regular travel within the north east clinic network.
Essential criteria
* University Degree in a business or science-related discipline.
* Experience in managing a team.
* Flexibility with working hours, as required by the business, including evenings and weekends.
* Exemplary customer service skills and experience.
* Flexibility to travel and work across multiple sites.
* Proficiency in the use of Microsoft packages.
Desirable
* Experience implementing a quality management system in a regulatory environment.
* Confidence and experience working internal / external events.
* Previous sales / retail experience.
* High level of IT literacy.
* Experience within a senior management role.
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