We are looking for a person to provide an Appointeeship Service to a caseload of individuals in Birmingham and Worcestershire. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: Home working, with an expectation to travel around Worcestershire. You will occasionally provide cover in the Birmingham area and visit our office in Birmingham (B6 4AH).
Salary: £26,378 per annum / £21,388 pro rata.
Hours: 30 hours per week.
Days & Times: To be confirmed with successful candidate, core hours are Monday to Friday, 8:30am to 5:00pm.
Closing Date: Friday 7th November 2025.
Interview: Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted. You will be contacted by email (please check your junk/spam folders for our e-mails).
The Role
As an Independent Living Adviser (Appointeeships), your main duties will include:
* Act as an appointee for a caseload of individuals to ensure all financial arrangements are properly documented and managed within Penderels Trust guidelines.
* Ensure Appointeeships are managed in a person‑centred approach that promotes the independence of the individual.
* Ensure that systems are in place for each individual receiving an Appointeeship and to ensure that they are safeguarded from fraud and financial abuse.
* Liaise with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships including change of circumstances and to do this without unnecessary delay resulting in over/underpayments.
* Organise and attend meetings and/or reviews with customers, colleagues and local authority staff where necessary, including initial visits to new Appointeeships.
* Keep up to date with changes to legislation relating to Appointeeships.
* Enter and maintain information on a central database relating to all individuals receiving an Appointeeship.
Skills, Experience and Qualification
We are looking for someone with the following attributes:
* Experience of working with vulnerable people.
* Experience of providing information or advice to others or within a customer service environment.
* Ability to communicate clearly both verbally and in writing, adapting your style to suit the audience.
* Ability to manage diary and workload effectively.
* Current driving licence and unrestricted use of vehicle.
* Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
* Ability to produce letters and other documents to a high standard.
* Ability to input and maintain accurate data records.
* Excellent telephone manner.
* Ability to work as part of a team and on own initiative.
* Ability to work flexibly and to deadlines.
* Hold minimum GCSE Grade '4' or equivalent in English and Maths.
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Perks
Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Paynow (Stream).
Penderels Trust is a Disability Confident Employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
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