Role Description Job Title - Account Manager (AM) Team - International Operations Business Unit - Companion Animal Location - UK Field Force / Maidstone / Kent Reporting to - Area Business Manager (ABM) Managed Resources • 0 FTE • 0 Budget Job Purpose The purpose of this field-based position is to sell designated product lines to an agreed portfolio of Independent customers and Corporate key accounts; veterinary practices and direct to farmers where required. The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity. This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines and growing the profile and reputation of our business through professional and mutually successful partnerships with the customer. Core Responsibilities Planning - Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends. - Develop and maintain account plans in collaboration with Veterinarians, Business Consultants and ABMs. - Work in close collaboration with Key Account Managers to understand strategy and plans. Deliver on these plans to your corporate customers. - Ensure customer information and call reports are continuously updated through CRM system in line with national KPI’s. - Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model. - Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets. Relationships - Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans. - Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants. - Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas. Call activity - Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers. - All booked appointments are entered into the CRM system with a clear pre-call plan included in line with the solution selling model. - Ensure clear and specific objectives exist for each individual call. - Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model. - Proactively identify customer opportunities and capitalize on them. - Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing. - Accurately record call activity in the CRM system, in line with company guidance. - Ensure clear and timely follow up plan is in place and actioned. Sales - Deliver agreed sales targets, growth and market share gains for specified product lines. - Use Solution Selling model effectively. Connect customer needs with Zoetis products and services. - Negotiate to a position of win:win:win. Know the impact on the account holder and the end customer. - Interact with the customer with the goal of linking Zoetis, our products and our services to the long-term business needs of the customer. Relationships - Develop mutually beneficial long-term partnerships with our customers based on high quality interactions and exceptional provision of service. - Implement bespoke solutions for the customer utilising all available resources and tools. - Address the specific and individual needs of customers promptly and effectively. React with speed to their needs and requests. - Contribute to the success of your team by sharing best practice with colleagues and proactively introducing ideas. Compliance - Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise. - Attain AMTRA qualification within three years of employment with Zoetis. - Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders. - Manage allocated customer support budget with tight control to avoid overspends. Key Skills Capability in, or potential to develop; - Skills in sales and negotiation including virtual selling - Communication and influencing skills - Relationship management ability; can build successful and effective relationships - Development of knowledge base. Able to retain and recall product and disease information to a detailed level. - Account and stakeholder management skills. Focus on planning, with balance of tactical management with day-to-day operational requirements - Ability to work independently - Drive and resilience, demonstrated with a persistent attitude Behaviours Our Colleagues make the difference - Keep your selling skills sharp. Train, and retrain. - Be an expert on your solutions – know them inside and out, and continue to learn. - Use the experience from setbacks and failure to drive your future success. Always do the right thing - Sell what you know your customers need; what you know will work for them. - Help build the reputation of our brand by understanding and supporting the things that we stand for. Customer obsessed - Know your vets, know your farmers. Know more than just their names, know their business. - Establish effective and lasting relationships with customers that build loyalty to our brand. Run it like you own it - Ground all account plans in commercially sound thinking. - Deliver on your commitments to customers and colleagues. Do what you say you’ll do – and quicker and better. We are one Zoetis - Give the team timely information and support that helps them to deliver their role. - Know what’s going on around the business and talk about it to your customers. - Communicate across roles, across regions, across species. Training & Qualifications - No minimum level of education or qualification is required for this role Experience - Experience in role dealing directly with customer - Experience in a customer focused industry - Professional experiences gained in industries or sectors outside of Animal & Human Health are welcomed Travel Requirement - High frequency of travel within designated region. Drivers Licence required Job Title - Senior Account Manager Team - e.g. Central Business Unit - e.g. CA & Equine Location - UK Field Force Reporting to - Area Business Manager (ABM) Managed Resources • 0 FTE • 0 Budget A Senior Account Manager is expected to fulfil all of the above, as detailed in the Account Manager role profile and additionally, consistently fulfil the following Core Responsibilities; - Demonstrate leadership behaviours such as supporting colleagues, coaching, mentoring, team focus. - Consistently perform as a role model to Account Managers. - Proactively share knowledge and expertise with Account Managers. - Work with other teams and departments on cross functional activities and projects. - Step up in responsibilities in the absence of the ABM. - Involvement in and contribution to the company meetings. Full time Why Join Zoetis? At Zoetis, we are driven by a singular purpose: to nurture the world and humankind by advancing animal care. As the world’s leading animal health company, we innovate, collaborate, and make a real impact—every day. Innovative Science & Technology – Work with cutting-edge solutions that enhance animal health and well-being. Global Impact – Join a team that supports veterinarians, farmers, and pet owners worldwide. People-First Culture – Thrive in an environment that values diversity, growth, and work-life balance. Sustainability & Responsibility – Make a difference in a company committed to a healthier, more sustainable world. Comprehensive Benefits ✔ Comprehensive Benefits – Enjoy life assurance, group income protection, and a robust pension plan with a generous company contribution. ✔ Health & Wellness – Benefit from private medical insurance, health assessments, dental insurance, and discounted gym memberships. ✔ Financial Security – Access mortgage advice, will writing services, and a share ownership plan with matching contributions. ✔ Work-Life Balance – Take advantage of paid annual leave to rest and recharge. ✔ Professional Growth – Enjoy industry-competitive salaries, merit-based salary progression, and a global performance bonus. ✔ Employee Support – Our Employee Assistance Programme offers counselling, welfare advice, and a 24-hour confidential helpline. Our Core Beliefs ✔ Our Colleagues Make the Difference – We invest in our people and their growth. ✔ Always Do the Right Thing – Integrity and ethics guide everything we do. ✔ Customer Obsessed – We put our customers at the heart of our business. ✔ Run It Like You Own It – We take ownership and drive results. ✔ We Are One Zoetis – Collaboration makes us stronger. Your passion for animals and science can shape the future. Are you ready to grow with us? Zoetis JoinUs AnimalHealth CoreValues Careers