Head of Technology
Location: Maple Street - 4 days per week onsite (Maple Street, London)
Salary: £100k + Bonus + Equity Scheme + Benefits
Reporting to: Chief Growth Officer
About Us
At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo’s Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR.
Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift.
We are looking for an exceptional, high-potential technology leader to join Wingstop UK & Ireland at a pivotal stage of growth. This is a rare opportunity to step into a highly visible leadership role with genuine ownership across digital growth, restaurant technology, and operational systems as we continue to scale rapidly across the UK and beyond.
Role Overview
The Head of Technology will lead and implement Wingstop UK & Ireland’s technology strategy, building a scalable, integrated, product-led ecosystem that supports both commercial growth and operational excellence.
Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate.
The successful candidate will combine strategic thinking with hands‑on execution, balancing innovation with operational robustness in a fast‑paced, high‑growth environment.
Key Responsibilities: Technology Strategy & Roadmap
Lead and implement a clear, ambitious technology strategy aligned to business growth objectives
Build and manage a focused, high-impact roadmap with strong prioritisation
Design scalable technology solutions to support multi‑site, multi‑channel operations and future international expansion
Product & Digital Growth
Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools
Drive measurable improvements in conversion, basket size, customer frequency, and digital performance
Support the delivery of high‑impact digital initiatives and partnerships
Restaurant Technology & IT Operations
Own and ensure performance of all in‑restaurant technology including POS, payments, kitchen systems, and connectivity
Manage and maintain the menu change process across the estate
Deliver stable, reliable operations across all sites, particularly during peak trading periods
Minimise downtime and operational disruption through proactive management and strong support processes
Improve operational efficiency through enhanced systems integration and order flow management
Partner closely with operations teams to ensure technology supports real‑time operational excellence
Commercial & Business Impact
Translate technology investment into measurable commercial outcomes
Identify opportunities to improve efficiency, scalability, and customer experience through technology
Support wider business growth through data‑driven decision making and strategic technology implementation
Ecosystem, Governance & Delivery
Manage key vendors, platforms, MSPs, and integration partners
Maintain ownership of technology strategy while ensuring high-quality delivery across projects and operations
Balance speed, cost, scalability, and operational effectiveness across all investments
Manage technology budgets and investment planning
Oversee data compliance, cyber security, and GDPR strategy alongside external specialist partners
Lead disaster recovery planning and operational resilience initiatives
Leadership & Stakeholder Management
Act as a senior leader across the business, partnering closely with operations, marketing, growth, and leadership teams
Translate complex technology concepts into clear, commercially focused narratives
Drive adoption and engagement across business functions
Lead and develop a high-performing technology team across multiple disciplines
Work collaboratively with the wider WRI technology team
Skills and Experience Required
Experience within a top-tier consultancy, digital product environment, or high-growth consumer business
Evidence of accelerated progression and high performance within previous roles
Strong commercial mindset with a clear understanding of how technology drives revenue and operational efficiency
Experience managing technology within a multi-site operational environment
Strong structured problem-solving and analytical capabilityExperience of ITIL, ITSM, and ITAM frameworks
Experience creating and implementing Disaster Recovery Plans
Proven experience delivering large-scale technology projects with budgets exceeding £500k
Hands‑on technical understanding with the ability to balance strategy and execution
Excellent communication, stakeholder management, and influencing skills
Strong organisational capability with the ability to operate effectively at pace
Reliable, flexible, and highly collaborative approach
Desirable Skills & Experience
Experience within hospitality, retail, QSR, or other high-volume consumer-facing businesses
Experience working across digital product, loyalty, CRM, or e‑commerce ecosystems
Experience scaling technology functions within fast-growth businesses
Exposure to international or multi-market operational environments
What Success Looks Like
A clear, high-impact technology roadmap driving growth and operational efficiency
Measurable improvements in conversion, ATV, customer frequency, and digital performance
Reliable, high-performing in-restaurant technology with minimal operational disruption
Improved operational efficiency through better systems integration and automation
A scalable, integrated technology ecosystem with reduced complexity
Faster delivery of high‑impact initiatives including loyalty, digital ordering, and strategic partnerships
A secure, compliant technology environment with strong cyber security, GDPR adherence, and reduced operational risk
Why Wingstop?
Holiday Allowance: Enjoy 25 days of annual leave plus bank holidays & your birthday (34 days total)
Private Healthcare
EV Salary Sacrifice Scheme: Available after 3 months of service
Mileage: £0.45p unlimited
Welcome Pack: Start your journey with a Wingstop welcome pack
Discount Platforms: Access retail, dining, and wellness discounts
Flexible Pay Options: Wagestream access to earned wages
Exceptional Training & Onboarding: Structured onboarding programme tailored to your role
Career Development: Training and growth opportunities across the business
Recognition & Celebrations: Semi-annual conferences and team events
Benefits Platform: E-learning, lifestyle savings, and wellbeing resources
Flexible Work Culture: Hybrid working and flexibility to shape your role
Exclusive Discounts: 20–50% off when dining with friends and family
Commitment to Diversity and Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal‑opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you.
If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour!
AI Disclaimer
AI can be a useful tool - and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet.
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