Overview
To accurately and efficiently assess entitlement to Housing Benefit and Council Tax Reduction, ensuring the right benefit is paid at the right time, completing and verifying claims and changes of circumstance by visits, interview, telephone or post, promoting maximisation of all benefits.
Responsibilities
Assist in the recovery of overpayments of Housing Benefit and Council Tax reduction.
Will be flexible and open to change, work as a good team player and multi‑skilled.
Qualifications
* Strong oral and written communication skills
* Knowledge of the Housing Benefit legislations, Decision & Appeals Regulations and Council Tax Reduction legislation & schemes
* Experience in processing benefit applications
* Ability to work as part of a team and independently
* Ability to converse at ease with internal and external customers
* Excellent and effective administration skills
* Enthusiasm and a desire to provide excellent customer service
Benefits
* Enhanced Public Pension – A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay)
* Flexible working pattern – 37‑hour standard full time working week with flexi time and hybrid/remote working arrangements
* Purchase of annual leave – The ability to purchase up to 10 days of extra annual leave each year in addition to your normal annual leave entitlements (this is pro‑rata for part time staff)
* Cycle to Work Scheme – Receive income tax and national insurance savings of up to 25‑39% off the retail price of the bike and safety equipment package
* Employee Assistance Programme – Free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues
* Paid Volunteering Leave – Up to two days paid leave per year to volunteer for local organisations in Cheshire East
* Virgin Media and O2 discounts – Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans
* Discounted gym memberships – Access to corporate membership prices for Everybody Leisure, including gym, swim and group fitness at all 16 facilities, off‑peak racket sports, athletics tracks, sauna/steam/spa
Equal Opportunity Statement
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future – together.
#J-18808-Ljbffr