Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.
Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.
Your work patterns will be 8-4, 9 -5, 10- 6, 11-7 and 12-8 subject to weekly rotas which are submitted 2 weeks in advance. Weekend and Bank Holiday working will be required.
What it's like to work here
Reporting to the Holidays Operations Managers and Area Manager; you may be asked to lead a small team and training will be provided. There are exciting opportunities within the Holidays team and the wider National Trust.
Working with a dynamic and energetic team across two campsites, Wasdale and Eskdale Campsite, working in teams of 2 – 5 individuals at any one time. Each campsite has its own special charm being situated in two quite different iconic West Lakes Valleys. Wasdale being the home to the England’s deepest Lake, England’s Highest Mountain (Scafell Pike) and Britain’s favourite view, whilst Eskdale being a gateway to the magnificent Western fells with numerous sites and activities available to visitors. The campsites are ideal locations for our guests to begin new adventures.
To find out more about what it’s like to work within “Holidays” at the National Trust,
What you'll be doing
Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.
You’ll be cleaning facilities block and pods whilst also conducting desk work. You’ll keep the wider team on track with compliance requirements.
You’ll be the first point of contact for the contractors. You’ll supervise and lead the team through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.
You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.
Who we're looking for
We'd love to hear from you if you’re:
1. someone with practical operational experience in a holiday business
2. good at talking to, and getting on with, all kinds of people
3. used to achieving high standards of housekeeping, presentation and maintenance
4. able to supervise and support others in your team
5. confident with Microsoft Office
6. familiar with health and safety procedures and compliance, and writing risk assessments
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
7. Substantial pension scheme of up to 10% basic salary
8. Free entry to National Trust places for you, a guest and your children (under 18)
9. Rental deposit loan scheme
10. Season ticket loan
11. EV car lease scheme
12. Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
13. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
14. Flexible working whenever possible
15. Employee assistance programme
16. Free parking at most Trust places