Overview
Join our team at M&S as a Customer Assistant in our café, where you'll champion our delightful food and drink offerings, offers, and services. We’re seeking passionate individuals who take pride in knowledge of the latest food and drink trends and are eager to share it with customers. You will be a brand ambassador ready to recommend and promote our delicious café menu and ensure customers feel valued through remarkable service.
Work Pattern
Typical shifts include
* Sunday 11:00-15:00
* Monday 14:00-18:00
* Tuesday 11:00-18:00
* Saturday 08:00-12:00
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
* Proactively engage with customers to understand needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and promote our products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Qualifications & Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and able to adapt
* Strong planning and workload management
* Good communication skills
* Adaptable to changing situations
* Ability to build positive relationships and be a good listener
* Good digital capability
Purpose
To deliver a great shopping experience by putting customers first while championing and promoting our products. As the face of the business, you help us continually improve by listening to customers.
Company & Inclusion
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and supports flexible working. If reasonable adjustments are needed in the recruitment process, please share requirements so we can ensure a fair and transparent assessment process.
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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