Head of Operations - Social Housing Repairs & Maintenance
Up to £115k + bonus + car allowance + benfits
Midlands Region
Were seeking a senior Head of Operations to lead a Midlands region delivering reactive and planned refurbishment works within Social Housing. The role has responsibility for several long-term, multi-million-pound contracts with a total regional turnover of circa £35-40m .
Covering the East and West Midlands, youll set the strategic direction for the region, responsible for regional P&L, client relationships, operational performance and growth. Ideal candidates will be proven senior operational leaders with strong commercial acumen, experience managing large teams, and a background in social housing or similar asset-intensive environments .
Key Responsibilities:
* Drive operational performance and deliver excellent customer outcomes aligned to service level agreements
* Own and manage the regional P&L, reviewing commercial performance and reporting at Board level
* Set a clear vision, direction and strategic goals for the region
* Build and maintain long-term, strategic client relationships
* Provide regular strategic and operational updates to the Board
* Identify opportunities to expand services with existing clients and develop robust business cases for new work
* Leverage industry networks to identify new clients and services, presenting compelling commercial proposals
* Ensure appropriate due diligence is completed ahead of all bids
* Champion talent development and succession planning across the region
Required skills & experience:
* Strong stakeholder and client relationship management skills
* Strategic thinking, commercial awareness, and a genuine commitment to delivering high-quality, customer-focused services.
* Confident leading large, diverse teams, influencing senior stakeholders, and driving performance across complex programmes of work.
* Proven experience driving performance and success on a portfolio of comparable works in the Social Housing sector
Head of Operations Salary & Benefits:
* Base salary up to £115,000
* Performance-related bonus
* Executive benefits package
* Influence and autonomy within a growing business
* Clear path for progression
For a chance of securing this role, please apply online now or contact Bianca on for more information.