IT Technician
Location: Andover, Hampshire
Full time, Permanent
Salary: £30k-32k per annum
Our client, Croydex, is a leading designer and manufacturer of innovative bathroom accessories, supplying major trade and retail partners in the UK and internationally. Croydex is part of the Norcros Group, a market-leading organisation with a clear growth strategy and a strong focus on people, performance, and culture.
The Norcros Group is driven by its values Care, Courage, Connection and Common Sense which underpin how teams work together, make decisions, and support one another across the business.
They are now seeking an experienced IT Technician to support and strengthen their internal IT operations.
IT Technician, the role:
Deliver proactive and reactive 1st and 2nd line technical support
Troubleshoot hardware, software and network issues across the business
Perform root cause analysis on recurring incidents and recommend improvement
Support and maintain Windows Server environments and core network infrastructure
Provision and manage PCs, laptops, mobile devices, servers, switches and VoIP system
Manage Microsoft Intune for device enrolment, compliance, patching and policy management
Maintain endpoint security, patch management and compliance standards
Monitor system performance, alerts and logs to identify issues early
Maintain accurate asset registers and licensing documentation
Support IT projects, upgrades, cybersecurity initiatives and disaster recovery processes
Escalate complex technical issues where appropriate
IT Technician, the person:
35 years experience in an IT support role
Strong knowledge of Windows desktop environments (Windows 11)
Experience administering Microsoft 365
Hands-on experience with Microsoft Intune and endpoint management
Working knowledge of Active Directory (user provisioning, groups, basic GPOs)
Understanding of endpoint security, patch management and MFA
Strong problem-solving ability and proactive mindset
Confident communicator with users at all levels
IT Technician, the benefits:
25 days annual leave + bank holidays, plus Christmas shutdown (using holiday allocation)
Competitive pension scheme with Legal & General (up to 17% combined contribution)
Life assurance (up to 7x salary depending on pension membership)
Norcros Sharesave scheme
Staff discount across the Norcros Group brands
Hybrid working 1 day per week from home (after probation)
Flexible core hours for office-based employees
Enhanced family-friendly policies from day one (including maternity, adoption, paternity, fertility, menopause and pregnancy loss support)
Employee Assistance Programme free, confidential 24/7 support
Cycle to Work scheme
Free parking, plus free fruit and hot/cold drinks
Eye care contribution towards tests and glasses
Pure Human Resources Limited works in partnership with Croydex in providing recruitment support. No applications from agencies please.
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