The Vacancy
Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.
We currently have an exciting opportunity to join this department as a Senior Risk Analyst within our Quality & Risk team in one of our four Offices.
What will your role look like?
This role is central to embedding TPA’s risk culture and maintaining the structured approach to risk management that underpins our operations.
As Senior Risk Analyst, you will take ownership of TPA’s Operational Risk Framework, ensuring it is robust, effective, and aligned with business objectives. Working collaboratively with pensions administration teams across the organisation, you will drive best practice in managing risk events and complaints, ensuring responses are timely, consistent, and deliver an exceptional standard of service to our members and clients.
Though this is a varied role, your key tasks will include:
1. Accountable for developing, embedding, monitoring and reporting on TPAs Operational Risk Framework.
2. Tasked with ensuring that the way we respond to Risk Events and complaints delivers an excellent standard of service to our members and clients.
3. Responsible for continuously improving our approach to ensure continuing high standards of service.
4. Identifies risks in the business and mitigates these by recommending changes to controls in TPA’s processes.
5. Supports the administration teams to deliver high levels of service quality through their use of best practice in our response to risk events and complaints.
6. Collaborates with the rest of the Risk team on best practice in our management of risk, root cause analysis and trend analysis.
7. Responsible for maintaining TPA risk register, proactively monitoring and ensuring risk management actions are completed within agreed timeframes.
8. Collaborates with the Firm’s Risk Team (2LoD), the relevant TPA managers and other stakeholders to ensure risk management actions are delivered effectively.
9. Prepares and delivers annual risk training for Risk Champions as well as regular risk training for the Team Leaders.
10. Acts as point of reference for technical or process issues and non-standard cases.
11. Escalates more complex technical queries, exceptions and errors to Risk & Audit Lead
12. Ensure appropriate risk reports and management information is provided to key internal stakeholders on a regular basis.
To enjoy and succeed in this role, you will have:
13. GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.
14. Demonstrated experience of working in an organisational risk or complaints team.
15. Proven technical understanding of risk management frameworks and processes.
16. Established experience in handling risk events and complaints.
17. Knowledge of relevant legislation, technical developments affecting risk management and industry best practice.
18. Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes.
19. The ability to communicate clearly, accurately and concisely both orally and in writing and demonstrates effective communication with clients/members which aligns with our values.
20. Good IT skills, including working with Microsoft Office application and experience of a pension administration system such as UPM, or system(s) with a similar purpose.
21. Strong organisational skills, being able to plan time and workload effectively whilst able to juggle priorities and work well under pressure.
22. Excellent attention to detail and able to work quickly and accurately.
23. A strong team member and works in a consultative, collaborative manner with others.
Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.
We would also encourage applications from candidates who perhaps do not possess ALL of the attributes and experience listed above, but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.
In addition to a competitive salary and access to our profit share scheme, we offer:
24. A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
25. A collaborative and encouraging work environment where your thinking and ideas are encouraged.
26. On site mental health and wellbeing assistance.
27. A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
28. Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
29. Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in-office’ days per week.
30. A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.
Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.