Job Description
Title: Claims Adjuster
Location: Chelmsford
Salary: £25,000 - £35,000
Days/ Hours of work: Monday - Friday, 09:00 - 17:00
Benefits
* On-site parking
* 25 days holiday plus bank holidays
* Frequent socials, including Summer and Christmas parties
* Environmentally conscious
* Company lunches the last Friday of every month
* Opportunity to participate in local fundraising
* Long service awards
* Amazing in-house training
The company
A well established and professional company based in Chelmsford are looking for a Claims Adjuster to join their Claims department. There are vacancies it multiple claims departments including; Damage, Complex Loss, Injury & Customer Service. You will be based in their head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to develop their career in claims.
Duties
* Investigate, resolve and close claims in an expert and timely and manner.
* To update claims and customer details on the company CRM System
* To professionally manage all aspects of a third party claim from beginning to end
* Provide outstanding customer service in accordance with company procedures and service standards.
* Accurately value claims and subsequent associated losses (loss of earnings/care/ damage etc)
* To look at to ways to grow & develop your knowledge in order to provide better service & meet targets
* Where appropriate, attend in house and client review meetings
* To assist with both internal & external meeting and auditing
* To help less experienced members of the team with training and guidance
* Update Re-insurers in an accurate and timely manner
* Attend Case management/ settlement meetings and trials as required
* To organise and manage multi discipline rehabilitation
* Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
The ideal candidate
* Previous claims experience
* Maths / English - GCSE - A-C
* 2 A-levels or BTEC equivalent
* Capable of investigating and negotiating liability disputes
* Capable of accurately assessing General Damages
* Awareness of fraud tactics (identification, validation and handling)
* Identify claims with the potential for financial deterioration
* Confident in attending CMC or other settlement opportunities as required
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