1. Dealing with incoming calls, post and emails relating to Customer Care.
2. Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
3. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
4. Checking and ensuring work has been carried out to the purchaser’s satisfaction.
5. Updating and maintaining records using Sitestream.
6. Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
7. Categorising works successfully, ensuring management of costs are minimised.
8. Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
9. Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
10. Attending meetings that may be necessary in the performance of your duties.
11. Complying with and upholding company policies and procedures.
12. Undertaking any additional tasks as may reasonably be required from time to time.
ESSENTIAL SKILLS / ATTRIBUTES
13. Customer service experience within an office environment.
14. Experience in the use of CRM software
15. Educated to GCSE Standard (or equivalent) including English and Maths.
16. Good verbal and written communication skills.
17. Ability to multi-task with good time management.
COMPANY BENEFITS
18. Scottish Widows Pension Scheme
19. 33 days holiday entitlement (including bank holidays)
20. Group Staff Discount at Triumph Motorcycles ltd.
21. Competitive discount on our homes (dependent upon the property and location)