Role Description – Content Project Lead/Content Operations Director
Full-time, starting on a fixed-term 6 months contract.
Remote out of South Africa or Hybrid out of Bangalore, India.
Time zone - CET, with occasional flexibility required for virtual meetings with stakeholders in other time zones, such as EST and IST.
About Greenpark
Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.
We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.
Our Values
As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’, ‘With Kindness’ are the values that guide us.
About the role
Our client, a leading pharmaceutical company, dares to change the way they work - bravely embracing innovation, resilience, and smart risk with a relentless drive for simplification.
Their Content Hub operates at a global scale with diverse capabilities that allows them to unlock value by enabling new and evolving ways of working. The team seeks to break boundaries, collaborate, challenge norms, and act with empowerment and engagement.
Project Focus and Scope:
1. You will be directly responsible for the project management of several pilots and strategic initiatives, including:
2. Capacity Management and Strategy for Content Studios: Continuing to manage the adoption of capacity of content studio resources, to ensure productivity in the specific content studios
3. Content Process Support: Work Cross Functionally, to manage triage queries to appropriate SMS for action, follow-up and appropriate.
4. AI Adoption & Enablement in Content Studios: Coordinating introduction and scaling of agentic AI tools and processes.
5. Adobe Content Creation Pilots: Overseeing delivery, integration, and optimization of new content automation platforms.
6. Jasper AI Content Writing Pilots: Managing rollout, workflow, and change programs for transformer-based writing tools across global teams.
What you’ll do
7. Project Management Leadership: Drive successful planning, coordination, and execution of multiple, concurrent transformation pilot projects, including scheduling, resource allocation, and deliverable tracking
8. Stakeholder Engagement and Management: Build and maintain effective relationships with the client’s internal and external contacts (anticipated: Workstream Leads, IT and Commercial Digital Health Leads, Executive business sponsors, Excellence center leads, Studio team members, Leadership, Steering Committees, vendors such as Adobe/Jasper, change leads) to ensure project visibility and alignment.
9. Governance & Quality Assurance: Set, maintain, and continuously improve project governance, quality assurance, and compliance standards in accordance with our client’s regulated industry guidelines.
10. Readiness Criteria: Identify and agree transition readiness criteria for all pilot workstreams, including skills mapping, RACI establishment, and training.
11. Strategic Risk & Issue Management: Proactively manage risks-especially around technical disruption, vendor adoption, data quality, operational complexity-and escalate/resolve issues in partnership with program and finance stakeholders.
12. Budget & Resource Management: Oversee project budget, resource allocation, and escalation of financial impacts, ensuring projects are delivered on time, within scope, and on budget.
13. Change & Adoption Enablement: Work alongside the Change workstream to plan, develop, and drive training, communications, and upskilling activities required for AI adoption and digital transformation.
14. Continuous Improvement: Iterate project plans to reflect evolving requirements, new discovery findings, or pilot outcomes; ensure action logs, risk/issue registries, and milestones are accurate and up to date.
About you
15. Education: Bachelor's Degree: Business, Accounting, Finance, Digital, or related field; with 8+ years in global project/program management, preferably within shared service and transformation settings
16. Essential Skills: Strong track record delivering complex, high-risk, multi-workstream projects and making strategic decisions. Prior experience with digital content, omnichannel, or AI-enabled service creation/optimization pilots. Excellent business acumen, stakeholder management, and strategic thinking. Independence and Problem-Solving Ability: Proven ability to operate with minimal supervision and build solutions to ambiguous or unprecedented challenges. Budget/Resource Management: Experience with financial oversight for large programs. Quality/Compliance Mindset: Demonstrated adherence to best practices and guidelines in regulated environments.
17. Excellent internal and external stakeholder management skills (ranging from brilliant executors to senior executive sponsors), anticipated key relationships: Internal (Pharmaceutical client), Steering Committees, Business Managers / Leaders, Project/Programme Managers, Change Lead, Digital/IT Teams, Third Party Suppliers (Adobe, Jasper, etc.), and other consultancy partners
18. Additional preferred skills:
19. Project Management Qualification: ( PMP, Prince2, Agile)
20. Experience with enterprise platforms and AI tools such as Adobe Campaign, Jasper AI, Gen Studio, Workfront, or similar.
21. Familiarity with change management, training program development, and digital product launch.
22. Strategic Mindset: Able to connect project outcomes to broader business vision and transformation goals.
23. Independent Worker: Comfortable driving workstreams, solving problems, and making decisions autonomously.
24. Solution-Oriented: Demonstrates creativity, pragmatism, and a bias for action in overcoming obstacles and unlocking value in complex projects.
25. You live & breathe Greenpark’s core values—championing openness, respect, innovation, and teamwork—so that every interaction, both internally and externally, reflects our commitment to our values.
Bangalore/India-Specific Notes & Nuances
26. Hybrid Work/Remote: The team operates under a hybrid model. Flexibility with both remote and onsite presence is expected.
27. Global Time Zone Coordination: Occasional calls/meetings outside IST time zone, especially with UK/EU/US teams—candidates must be comfortable with flexible hours if needed.
28. Language: Fluency in English (written/spoken) required; additional Indian languages valued.
At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.
All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.