Overview
Tea Mixologist
Reporting To: Store Manager
Location: Bird & Blend - Exeter
Contract Type: Part Time, Permanent - 8 hours per week
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning and B Corp-certified Tea Mixology company on a mission to spread happiness and reimagine tea!
Bird & Blend was set up and is run by Krisi and Mike, who met whilst studying Politics at university. Building Bird & Blend from scratch while staying true to their ethos and values has been their passion for over 10 years. From the early days of packing tea in their bedroom and attending markets, to now, with an awesome team, multiple retail stores and a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.
Bird & Blend has grown out of a core belief in doing business in a better way. This is why we are in business and what we believe in. We welcome as many people as possible into our Magical World of Tea and care about more than just great tea.
More information about us and our mission can be read at https://www.birdandblendtea.com/pages/our-story
About this Role
We create a fun, interactive and exceptional customer experience for our customers!
On a daily basis you can find us mixing up tea based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends.
We also participate in typical retail sales assistant tasks such as cleaning, stock taking, opening and closing duties, sampling in store, outside the store and at events. This is a TEAriffic Role!
Responsibilities
* Passion for Sales: Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
* Till Transactions: Handle till transactions smoothly and accurately.
* Store Procedures: Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
* Health & Safety: Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
* Sustainability: Use your passion for the environment to support Bird & Blend in reaching impact goals set out in the sustainability and impact strategy. (We are a B-Corp!)
* Team Support: Act with empathy, focus on teamwork, and support the store management team as needed.
* Product Expertise: Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
* Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
* Customer Happiness: Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
* Events: Support store and local events, including evening work, to make them enjoyable and memorable for customers.
* Sampling: Travel to greet customers with samples, both in-store and at external events as part of the role.
About you
* Customer Service: Prior experience, preferably in a 1-1 sales environment in retail or hospitality, would be a plus.
* Brand Ambassador: Represent our brand and culture, embodying our values and inspiring others to do the same.
* Product Enthusiasm: Genuine passion for our product and the confidence to share your enthusiasm with customers.
* Customer Service Skills: Strong ability to build rapport and connect with customers confidently.
* Professionalism: Maintain a professional, fair, and kind relationship with customers and colleagues.
* Empathy: Ability to use empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
* Flexible Availability: Shifts may vary weekly, requiring adaptability to cover different days and times, including weekends and some evenings.
* Commitment to Excellence: Going above and beyond to ensure customer satisfaction is second nature.
* Approaching People: Confident and comfortable to approach people with a sample inside and outside of the store.
Perks
* We are proud to be a Sunday Times Best Places To Work 2024 employer.
* Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
* Company pension scheme: Secure your financial future with enrollment in a company-sponsored pension scheme where applicable.
* Holiday accrual: 25 days holiday (plus bank holidays) with entitlement increasing with service.
* Your birthday off!
* Life Insurance & Income Protection: Providing financial security for you and your family.
* Health Cash Plan: After one year of service, you may be enrolled to claim back money for dental, optical, prescription charges, etc.
* Life Happens Leave: Paid leave for unexpected life events.
* Complimentary drinks and snacks: Free drinks and snacks in the office.
* Monthly tea allowance and generous staff discount.
* Employee Assistance Programme: Confidential mental health support services.
* Bike to Work and Electric Vehicle Schemes: Sustainable transport options and savings.
* Paid volunteer days: Paid time for volunteering.
* Dog-friendly office: Pet-friendly workplace.
* Enhanced family-friendly policies, flexible working and open to discussing individual circumstances.
We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage or civil partnership. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
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