Hotel Operations Manager
£65,000 per annum plus bonus and fantastic benefits
Full time hours working 5 days out of 7 (flexibility required to meet business needs).
Due to the location of the Estate a driving license is recommended for this role
Lead excellence. Elevate every moment. Shape a world-class guest experience in a 3 Michelin Key hotel.
Our Hotel Operations Manager
Join an innovative and growing team at a 3 Michelin Key hotel, where youll lead from the front and redefine what exceptional guest experience looks like. As Hotel Operations Manager, you will take the helm of day-to-day hotel performance, orchestrating a seamless, refined and memorable guest journey across every department. Across key operational areas of the hotel, with a particular emphasis on delivering exceptional Food & Beverage experiences, you will set the tone for excellencedriving perfect standards, elevating our offering, and ensuring every detail reflects our commitment to craftsmanship, hospitality and seasonality. This is a hands-on, high-impact role where your leadership will shape both the guest experience and the future of the hotel.
Key Responsibilities
Lead, inspire and develop high-performing teams
Drive seamless collaboration across all hotel departments
Support and enhance the delivery of outstanding Food & Beverage experiences
Champion exceptional guest experiences at every touchpoint
Establish and uphold impeccable operational standards
Oversee recruitment, training and team development
Monitor guest feedback and implement continuous improvements
Manage budgets, forecasting and financial performance
Ensure compliance, safety and outstanding presentation across the hotel
What we can offer
A positive workplace environment with opportunities to develop both personally and professionally.
Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
Stay in shape with complimentary use of our gym and wellbeing classes.
Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
Complimentary staff meal when onsite crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
We value your hard work and recognise your achievements through our colleague recognition programme Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
Up to 30 days annual leave each year for our full-time team.
What we're looking for
Proven experience in luxury or high-end hotel operations
Strong leadership presence with excellent communication skills
Highly organised with the ability to oversee multiple departments
Exceptional attention to detail and commitment to high standards
Commercially minded with strong financial and operational acumen
Passion for delivering personalised, memorable guest experiences
Resilient, adaptable and solutions-focused
Ability to influence, align and inspire diverse teams
Where you'll be working
The Hotel Department operates across Hadspen House and the Farmyard as one cohesive and fully integrated offering. Hadspen House, a Grade II listed property, offers 23 bedrooms and is home to The Botanical Rooms restaurant and bar, while the Farmyard, a sensitively reconverted dairy, provides a further 17 bedrooms, a self-serve bar and an additional restaurant. Guests move seamlessly between the two areas via golf buggy, experiencing the estate as a single destination.
Front of House, Housekeeping and Spa play an integral role in delivering the overall guest experience, working alongside Food & Beverage to ensure consistency and quality across the Hotel.
The guest experience is shaped by the brand pillars of providing a home to relax and food to nourish. Estate-grown produce and the wider estate story are thoughtfully integrated throughout the guest journey, creating a seamless and considered experience.
Who are we- The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences
TPBN1_UKCT