As part of our growth plans, we are looking to strengthen the Appeals Handling team.
We are now looking for Administration Assistants to join our busy appeals team. This role will be based in our office just north of Inverness, Scotland.
Position
Key elements of the role will include:
The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
Analysing case by case data and collating the relevant written response
You may also be required to operate a customer service phone line to provide advice on how to appeal
Able to prioritise tasks, work on own initiative and manage a busy workload
Required to perform to KPI’s
Good written communication skills
Accuracy and attention to detail
Computer experience is required
Requirements
To be successful, you don’t have to have previous experience, however you do need to demonstrate:
Great written and verbal communication skills
Self-motivation and an ability to manage your own workload
Problem solving and decision-making abilities
Accuracy and strong attention to detail
The ability to work quickly and accurately
Sound IT skills – using Outlook, Excel and Word
Other information
Benefits
Pension scheme
Monthly incentives
29 days holiday (including bank holidays)
Ongoing training
Free On-Site Parking
Refreshments
Company Life Assurance Plan
Smart Casual Dress Code
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made